This was my first purchase but definitely won’t be my last! Opening the box was so much fun. Everything is very safely and neatly packaged and it was like opening a bunch of presents, just because! My order was taking longer than I expected to arrive, so I sent a message to Kiki. She responded within the day and checked back in to make sure it had arrived. Fantastic customer service, beautiful crystals, and such a fun experience. Thank you!