asking to have my items returned and haven't heard back
Fern Y.Verified
It was unclear that I needed to purchase the air tags separately. I have subsequently ordered them and hope they arrive in time for my trip.
Tinotenda M.Verified
the quality of the luggage is not the greatest. I had to return it.
KathyVerified
Appreciated the packaging for shipping and ongoing storage.
Terrence M.Verified
Original order was lovely, arrival of merchandise was good. Your AI chat feature was awful, the live human chat were difficult but after many attempts we’re able to help me with my concerns and return the subscription service I didn’t order or want.
Marj M.Verified
The colour was exactly as I had hoped. Tons of room. I was worried that it might not fit the overhead bin, but it fot perfectly! I got comments on the carryon (especially with the drink holder)
Nadia Z.Verified
Easy site to use for the order
Patricia H.Verified
The items I chose were beautifully designed and arrived in a timely manner
Mark O.Verified
.
Mary P.Verified
I did not receive an email confirmation when I made the order. I did not receive an order number. I did not receive an invoice. But my credit card was charged. I prayed the luggage would be delivered and it was by the date the screen said it would be delivered
Jan S.Verified
Haven’t got full order
Rebecca V.Verified
I received everything in beautiful condition. It was easy to order too.
It was the yellow that got me. I absolutely love it. It is so me and it will be easy to spot. I've never seen yellow luggage before!! So happy!!
Kathy S.Verified
good
Patrick S.Verified
Too many email solicitations
Raymond L.Verified
easy to order, very quick delivery. Pricing is high when compared to just luggae sets.
Dyann G.Verified
So easy and prompt shopping
Philemon D.Verified
delivery was extremely fast, arrived the next day.
Julie P.Verified
I appréciâtes the fast delivery and the qualité of the product
Barrie M.Verified
extensive
Tiffany F.Verified
Terrible customer service felt like I was talking to a computer 90% of the time had to wait and ask if they were still there after 30 and 40 minutes had to contact customer service multiple times we’ll never deal with this company ever and we’ll tell all of my friends who never buy this product
Svjetlana M.Verified
Please see my comment on my previous rating.
Deborah M.Verified
This is minor, my documents indicated 3 day delivery; I assumed that was to me, not so!
The delivery company CANPAR; their customer service is less than zero!..
C N.Verified
Did not receive additional “complimentary” gifts as advertised but love the luggage.
Marian N.Verified
Easy to order
Joseph B.Verified
Bac
Harvey K.Verified
I got an unrequested email saying I bought some air tags. I bought your luggage and I returned it instantly as poor quality.. now unceremoniously I received an order says I ordered air tags for travel tags or whatever. this is something I didn't order and don't want And I want to be taken off your list permanently remove [email protected]. please let me know that you've done so and thank you for your help
Lauren G.Verified
There is absolutely no customer service. Avoid
Leslie W.Verified
Easy. Arrived quickly.
Tanya B.Verified
Experience was fine
Gaie K.Verified
The items were delivered promptly and were well-packed to precent damage.
Kate L.Verified
Great service etc.
Julie J.Verified
Easy to order fast shipping
Nelly H.Verified
Easy to order online and the shipment was very fast
Rupinder W.Verified
Couldn’t be better
Marlene K.Verified
The only thing is I was on hold for nearly 1 hour to be able to talk to a live representative.
Wendy B.Verified
Not complicated at all. Would re-order again when I need a larger piece.
Doreen M.Verified
Fast and well packaged
Willem S.Verified
Smooth
Shannon D.Verified
I cannot navigate how to make a return. You have a generous return policy, but no way of contacting you to initiate that.