Your quality team didnt check that my package was correct, which now also affects another family who did not receive their order.
Your customer service team DID reply outside of regular business hours (probably because I leveraged Social Media during a high volume event). I responded but I havent gotten an update other than āPlease donāt worry ā Iāve already arranged for a replacement to be processed as soon as possible.ā No production updates or tracking info provided in a week. All Iām asking