You do not stand by your product. Your 100 day guarantee is for unused and unopened packages. Very misleading. My carry on was used with 2 weeks of receipt and broke on the first weekend use. The cup holder snapped off and broke, the telescopic handle continues to jam with the up and down, sticking and awkward. My call to you is riddled with issues: you cannot find my order or email, Chat cannot find it, call cannot find it quickly. Everything is a big mess. I had to submit pictures on t...