Requested an order cancellation; it took over 7 days to respond. When they finally responded, the order had already been submitted for shipping. Then, when I told them I would cancel, they said there would be a restocking fee. I know these tactics because the company I used to work for instructed us to do the same. If they responded promptly, even within 48 hours, the order could have been cancelled to avoid these reviews, and the zipper went out (broke) during the 1st week of use while travelin