Customer service is non-existent, I have been attempting to speak with an actual person for over 2 weeks. The 2-3 day shipping guarantee is obviously a joke. I ordered the largest Nobl luggage bundle, and have only received the smaller "bonus" items. The trip I purchased all of this luggage for is now almost over, and I still have no personal response from Nobl after repeated emails. Would I place this order again? Absolutely not. Buyer beware.