nobltravel store reviewsSee product reviews

Customer service response can be improved a bit. It took them a few days to respond to my e-mail when I was just trying to follow-up the status for the rest of my order. But they did respond eventually and was able to answer my question, and I really appreciate that. I also wish there is a customer service telephone number customers can call and get a live person to talk to instead of sending an email and waiting for a response.

Delivery was over a month terrible customer service

NOBODY WILL ADDRESS THIS ISSUE OR WILL SEND ME MY $79.00 WHEN I WAS TOLD THEY WOULD. I HAD ALREADY BOUGHT THE FULL SUITCASE, THE INSIDE CONTAINERS TO USE INSIDE. AFTER BEING TREATED THIS WAY I DON'T KNOW IF IN THE FUTURE IF I WILL BUY ANYTHING ELSE FROM YOU!!!!!! YOU DON'T TREAT GOOD CUSTOMERS THAT WAY. ALSO I DON'T WANT DISCOUNTS BECAUSE I GAVE YOU CASH..... PROBABLY LIKE THE OTHER TIMES I HAVE WRITTEN YOU I WILL HEAR THE SAMETHING LIKE ALWAYS WHICH IS " NOTHING AT ALL" SINCERLY YOURS VICKI B

Cannot recommend. Emails did not receive responses. Customer service non existent shared that I had to purchase another piece of luggage because of delays with the one I ordered. They offered $50 off my next order. Sent multiple emails with no response except two AI responses that in no way helped

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Suitcase is broken and can’t return. Horrible experience. Never even got to take it on a trip.

Neutral

I was extremely disappointed with my experience with NOBL luggage. While the company may technically mark orders as “shipped” quickly, my luggage arrived in multiple separate shipments over the course of nearly two months before I finally had all of the pieces I ordered. It felt misleading because the order appeared fulfilled long before everything actually arrived. To make matters worse, I was unexpectedly charged an additional fee of over $100 for a service I was never clearly informed about.

your website has misleading and false information about actual bag size.

Customer service is horrible !!!!

Yall should search for all of my Nobl Travel Support tickets.

I ordered a carry-on in Florida was thought it would be there in three days months later it finally came and I had to pay to ship it back to New Jersey cause I was no longer in Florida and I got it was in the wrong color and then received a second large check in bag I did not order three months later the bag finally wanted went to Florida and I’ll have to pay to ship that one home I paid for each peicehigh dollar individually and how I see you can get the whole set for the price of one piece

Cannot reach customer service. Tried multiple times. no response.

It was very easy and everyone was super nice when I had a question and they responded very fast! Kudos!

TERRIBLE COMPANY. TERRIBLE CUSTOMER SERVICE! Did not receive although NOBL claims it was delivered. I ordered the luggage combo about six weeks ago and have received no luggage just a couple of air tings. Now NOBL charged me $173 more for an air tags subscription which I did not order or authorize. WHAT A SCAM!

Was great experience no problems

I have already said it. Asking for a review before I have tried the product is also annoying.

SCAM

I wanted a roller bag to replace my Samsonite pull along bag., so I purchased the expanding one. It does not have as much space as my Samsonite, but I was able to make it work with compression cubes I purchased from Amazon, as your $50 gift card could not be used to purchase your cubes. I liked the handling of the roller bag. I will have to add a small bag to put under the seat for the extras that don't fit in this bag. I decided to keep it, as it appears I would not be able to return it anyway.

The shopping experience was also really good and made the whole process easy.

The company feels like a scam. Permanent fake discounts, discount offers that do not work. Lies about shipping. Claims for 3-5 day day shipping, actual shipping closer to 3-4 weeks. While waiting they'll make sure to spam you with marketing emails constantly to buy more items constantly, and then once you get the item you'll be constantly pestered to rate the item. The actual luggage was decent, but I never want to deal with this company again.

Your customer service sucks! 1 month from initial order, still have not received my complete order and no actual follow up on anything. Just a BS email with no resolution, just useless words.

The company seems genuine in its responses however, it’s very hard to get a hold of anyone, I’m still missing items from the other orders I’ve placed back in March

Communication is almost nonexistent or false. I didn’t receive part of my order and have yet to receive it after numerous email. You can’t call anyone and you can’t cancel your AirTag subscription. I’ll have to cancel my card.

Have not received everything on my original order.

Quit sending emails that say you order is arriving and doesn't. Wasn't sure I was ever going to get my carry-on. Got the weekender within 10 days, but the "free " gifts never arrived despite me emailing them. Lots of excuses, no results.

$50 gift card won’t work. Contacted customer service and have not heard a word.

There was a small delay in the shipping and delivery communication but as soon as I reached out to the support team they were responsive and very helpful and tracked my delivery quickly!

Because customer service told me that my first order didn't exist. I created a second order and so now I have double the amount of luggage I need. So now I have to work with customer service to get it returned and it's very frustrating to have to deal with.

Fine except for what I just previously explained about the problem with the lock on the suitcase. Frustrating!

Ordered my suitcase in March and still did receive it.

They took almost 1000 and I only got 1 part of my order. The weekender bag

Horrible customer service/non existent seems to be all AI agents meant to delay response so you give up

It took a long time to receive the luggage. I had to keep checking on it.

You guys made this showing experience with ease

love quality and the color

I still need to speak to owner about the bad customer service and no return slip and label saved for you .

Don't even expect any of these people will fulfill whatever they tell you on the email, all are going to be lies. These suitcases are so plastic-y and fragile, you can lightly step on it and crack the body. All hinges and locks can easily be broke off by hand, the front panel door for easy access will

Did not receive my suitcases

I never received two items the plastic cover the large suitcase. I’m still waiting for the suitcase. I never received a plastic cover. I’m so disappointed.