Your social media game is on fire and I was looking for a new suitcase. After placing my order, I came across customer complaints that your company did not ship timely, the product fell apart or did not work properly, company is unresponsive. The claim of 100,000 five-star reviews is not a live link, the available reviews are quite limited. My All-in-One carry on has shipped two weeks after ordering your website claims 3-5 days. I am hoping I do not encounter any of the issues I have read about.