It’s been pretty poor…..I do not get my purchases and the correspondence with the company is good, but they have the wrong info.
Purchased item
Stainless Steel Water Bottle
"I never received this order so there is NO WA..."
Stacey F.Verified
Lack of response when contacting
Purchased item
Weekender Dust Cover
"Better customer service"
Kimberle A.Verified
Easy to order and it arrived promptly.
Purchased item
Carry-On: All-in-One
"I got the silver one as a birthday gift for m..."
Peter H.Verified
T
Purchased item
Carry-On: All-in-One
"Feels cheap. Doesn't not hold much."
Javier M.Verified
The material felt very fragile. It was not smooth rolling it on the cemented airport parking lot.
Purchased item
Check-In: All-In-One 28"
"breaks broke on the first plane we took it on..."
Lisa F.Verified
Came pretty quickly and liked the deal they were having
Purchased item
Check-In: All-In-One 28"
"They look great. Haven't use yet but will be..."
Karen B.Verified
It arrived on time. However, seeing no instructions included was crazy! Instead you provide a QR code to look at a video. I need step-by-step instructions. Now I’m locked out of my suitcase compartment to use to store my laptop. I really hate that!!
Purchased item
Carry-On: All-in-One
"Make it easier to reset your password. I’m no..."
Crystal L.Verified
This is my second purchase they are expedient and arrive packaged well
Purchased item
Weekender Bag (Pre-Order)
"Love it and it was much larger than i expecte..."
James S.Verified
Promo items were not included (luggage tag and gift card).
Purchased item
Check-In: All-In-One 28"
"We are going on a vacation this weekend, so I..."
Gwen G.Verified
I tried to email you and email was not working
Purchased item
Carry-On: Duo-Carry
"I am trying to reach you - On its maiden voya..."
Gerome F.Verified
Great tracking and notifications
Purchased item
Check-In: All-In-One 28"
"Absolutely great!"
Larraine E.Verified
No
Purchased item
Carry-On: All-in-One
"No improvement needed but I do not like all t..."
Katie G.Verified
I need customer service
Purchased item
Carry-On: Duo-Carry
"I want to return this suitcase and sent a bun..."
Eric J.Verified
N/A
Purchased item
$50 NOBL e-Gift Card
"Had a short business trip, in which everythin..."
Julie B.Verified
The staff was very accommodating and quick to answer questions I had. I love the look of the new luggage pieces and have high hopes of them meeting my expectations on our upcoming vacation.
Purchased item
$50 NOBL e-Gift Card
"It is not able to be used for anything of tha..."
James S.Verified
ordered two suitcases at the same time still have not received the one of the two suitcases
Purchased item
Check-In: All-In-One 28"
"My wife loved the color and the size!!"
Tina P.Verified
Customer friendly, you feel like part of the family.
Purchased item
$50 NOBL e-Gift Card
"This is the best suitcase I have ever owned...."
Kristie S.Verified
The suitcase holds all my clothes and items. Rolls easily.
Purchased item
Carry-On: All-in-One
"The plastic at the bottom of the front comput..."
Daniel M.Verified
quick and easy
Purchased item
Weekender Bag
"My wife loves it and looks forward to may tri..."
Paulette J.Verified
Still waiting for large items 8 weeks later
Purchased item
Weekender Bag
"It's nice, heavy duty"
Richard P.Verified
Very easy
Purchased item
Carry-On: All-in-One
"Bought them as a gift for my wife and she lov..."
Kimberly W.Verified
Shipped in decent time
Purchased item
Carry-On: All-in-One
"The locks have been sticky.. they wont stay s..."
James A.Verified
Customer service is unsatisfactory.. I need to either replace the bag, get a refund or have someone help me fix the locks
Purchased item
Check-In: All-In-One 28"
"The tab on the back of the locksvwill not mov..."
Lionel T.Verified
the experience was well thought out and easy to navigate “job well done”.
Purchased item
Check-In: All-In-One 28"
"I took it out of the box and it exceeded my e..."
Charles G.Verified
The second set of luggage that I ordered had a defect. The screw that connect the base of the handle was broken. I use the first set for the first time on a trip last week. Once I arrived at my destination I notice that the lock on one of the wheels was broken. I question the quality of the luggage for cost of the luggage.
Purchased item
$50 NOBL e-Gift Card
"I purchased a second set of luggage and it wo..."
Mike L.Verified
I think the spamming gets old, ESPECILLY when they claim a sale every single day and in reality, it is always the same price.
Purchased item
Carry-On: All-in-One
"It's ggood, but...price. Is it $120 better th..."
Donald M.Verified
Took my money and did not refund me!!! My package was damaged in transit and I’ve been sending multiple emails and not a single reply!!! Beware!! Horrible customer service
Purchased item
Check-In: All-In-One 28"
"Horrible customer service!!!!!"
Sonni K.Verified
Easy to shop online
Purchased item
$50 NOBL e-Gift Card
"Everything about the luggage is just as what..."
Lucie T.Verified
Disappointing customer service and disappointing bag.
Purchased item
Weekender Bag
"The bag just did not work for me and I am so..."
Cat N.Verified
I originally ordered the wrong colour, but customer services sorted this out with frequent updates to my order, they were extremely helpful.
Purchased item
Carry-On: All-in-One
"It was perfect for a 7 day trip and managed t..."
Sonya W.Verified
Great!
Purchased item
Carry-On: All-in-One
"Luggage is nice and spacious. I was excited t..."
Mohan S.Verified
keep up the good work
Purchased item
Luggage Cover
"Very thoughtful and utility based, appreciate..."
Mirian P.Verified
Excellent
Purchased item
$50 NOBL e-Gift Card
"Beautiful and practical!! Reasonably priced!..."
Shauna K.Verified
I mostly loved the whole experience, I only had an issue with a promotion loading! Still will definitely recommend!
Purchased item
Carry-On: All-in-One
"It glides smoothly on the floor, I tried out..."
Christine F.Verified
Xx
Purchased item
Carry-On: All-in-One
"Xx"
Tamara S.Verified
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Purchased item
Carry-On: All-in-One
"The product that you supposedly rigorously te..."
Dandra D.Verified
The pieces were delivered separately causing me to adjust my packing but overall it was a good buy
Purchased item
Carry-On: All-in-One
"Great functionality and easy to move with"
Nicholas A.Verified
It's just okay and delivery took longer than expected.
Purchased item
Weekender Dust Cover
"The over is nice yet thin prone to wrip and c..."