nobltravel store reviewsSee product reviews

Ordered based on reviews and social and because came w guarantee. 2 weeks in I followed up as it hadn't arrived. Told it was stuck in customs. I had to keep following up. It took a month to receive- too late for my needs. When it did arrive, the quality felt cheap--and not practical carryon. Too much space devoted to laptop/etc. and not enough in main bin. In order to return I would have to pay 80-100 in shipping costs. Very disappointed in my decision to purchase.

Very helpful

Unacceptable delays and multiple shipments. Lack of resolution for broken hook, told to send my new bag to the airline for resolution.

The weekender and carryon were great!

Warranty needs to cover entire suit case

Took forever to get my case.

35 days since I placed my order and I have no updates. Before they got my money, they were even texting trying to get me to complete my purchase.

See previous comment

See prior review. Poor communication.

I ordered my luggage a month in advance for my trip, but it arrived only one day before my flight. I wasn’t informed it was out of stock until a week before I was leaving, which was frustrating. I do love the bag itself, but customer service could definitely be better with communication and updates. Also, the luggage cover came off during my flight, so I don’t think that add-on is worth purchasing. Other than that, the luggage itself is great.

My bag took over 7 weeks and several emails before it arrived. When it arrived, it was fantastic.

I ordered two of the carry-on/weekender specials (one in midnight blue and one in blush), and I still haven't received the blush-colored weekender bag -- and yet, your system is showing that it was delivered. It was not. I've received all other pieces of the overall order #586566 EXCEPT the blush weekender. I've tried to contact you several times to get this resolved and have not received any reply. Can someone at your company help me?

I’m missing items from my order and customer service never responded

everything good. customs held a little long on delivery...but im still happy. i ordered a second

Terrible communication and luggage/other pieces arrived with no consistency. piece by piece over 5 weeks time. Terrible

I am writing to formally express my extreme dissatisfaction with the service I have received. My experience with your company has been highly unprofessional, and I feel that your business practices are misleading. Please be advised that I intend to share the details of this experience by leaving reviews across various social media platforms to warn other potential customers.

So disappointed in the entire experience

Not prompt in getting back to you with a problem

Did not receive check in bag and can not get anyone to reply to my emails regarding this major missing piece out of my order # 570496

I need to get new items as two of my items were broken and need replacements

The website was easy to navigate. The only problem I had was trying to decide which color.

Took forever to get my luggage

I will get one for myself next!

I'm trying to get assistance with the jammed TSA lock via repair or replacement and am still waiting on a response.

Customer service - SUCKS

It took a while to get it.

The delivery notices and updates were received out of order, items arriving ahead of each other. The shipment details were not detailed enough to expect arrival.

Where is my luggage? Customer service is terrible. Says in stock and then ships a luggage tag and water bottle.

Don't want to give good rating. I did for the very first set. The second set I didnt receive the overnight piece. The 3rd set still haven't received the Check-in piece.

We love the product but communication with NOBL leaves a lot to be desired.

No response from customer service about a bag missing from my order

Worst customer service I’ve ever experienced. No transparency, no follow through on communication, and do not do right by their customers. On top of a bad product.

No real support or updates. Free luggage tag for a significant delay?

I have already shared. My so-far terrible experience dealing with the customer service department. False advertisement on your website.

Your company has been very easy to work with.

I’m excited to use my new carryon case!

The lateness of the second bag showing up!! And the difficulty trying to contact customer service in resolving the issues

Customer service is a joke. I asked immediately after opening it to return the item and I have been getting the run around for 2 weeks now. First it's offers of discounts, then it's telling me how much it will cost me to return it now it is just crickets -- no response. I'm about ready to tell Apple and ask them to help me out in getting a refund and an RMA number to return it.

If I had the whole order, I would be able to answer this better.

Product is great. Not crazy about having to pay for shipping to return a item. For that reason, I would not purchase again. Returning shipping is a part of doing business.