I ordered a UK size 4 pair of boots. They turned out to be too big, while the European size is 37. I wanted to return them for a refund. But the manager offered to send me a replacement of my choice. I found the only pair on the website that was a UK size 3.5. But when they arrived, they were exactly the same size as the previous ones, 37. Now I have two pairs of boots that are too big for me. I haven't received a refund. I wrote to the manager that the smallest size, 4, is too big for me.