I returned this item on 2/17, it arrived at NW’s location on prepaid label on 2/18. I still have not received any response from NW nor have I received confirmation my item was received, inspected and refunded. I’ve also reached out via email numerous times and have not heard back. I am so disappointed in NW’s return process because I love their brand but I feel as if I can only buy from Nordstrom now due to the ease of their return policy versus NW. Please correct this issue.