Henna S.Verified
Great team, I had an issue and they were very responsive and helpful.
Purchased item
The FTL Lite
"Love this bag, and the customer service is to..."
FTL store reviewsSee product reviews
Jack M.Verified
I appreciated the fact that the founders sent me an email when my order was delayed. The company was responsive and cares.
Purchased item
The FTL Pro
"Absolutely genius design. Will be a game chan..."
Michael G.Verified
Long wait time for the bag.
Purchased item
The FTL Pro
"It took a LONG time to get the bag, so I was..."
Max W.Verified
Outstanding!
Purchased item
The FTL Max
"Thank you so much to the FTL team for the sup..."
Sharon W.Verified
Good product. It’s a shame shipping and communication with this company are not reliable.
Purchased item
The FTL Lite
"It took a long time to get the bag and I had..."
Francis T.Verified
10/10
Purchased item
The FTL Pro
"Love the functionality of the bag. Looks gre..."
Haley L.Verified
Tough shipping situation. I reached out and was told my bag hadn’t been embroidered yet and that was two weeks post purchase.
Purchased item
The FTL Max
"Love the bag- great quality and nice embroide..."
Eric D.Verified
Easy web site to navigate
Purchased item
The FTL Max
".."
Manjit S.Verified
Based on the product I have would never shop here again. Unusable and a complete waste of money to me.
Purchased item
The FTL Pro
"The button on the straps does not stay on wha..."
Rick B.Verified
I had a question about my purchase and was answered back promptly.
Purchased item
The FTL Pro
"All the different compartments sounded like a..."
Marc W.Verified
Great
Purchased item
The FTL Pro
"It was great. Service terrific"
Mark R.Verified
NA
Purchased item
Personalization
"Tons of space, high quality, looks great!"
Philip W.Verified
EASY. Gave an accurate comparison of the three models on line and shipped when promised.
Purchased item
The FTL Pro
"I know i needed a new carry on bag. I didn't..."
Josh N.Verified
I accidentally chose the wrong shipping address and Ryan quickly responded and helped get it resolved. Great support even when it was my mess up!
Purchased item
The FTL Max
"Just used it on my first overnight trip since..."
Levey W.Verified
NA
Purchased item
The FTL Max
"I do not like the feel of the bag and it is n..."
Nicholas S.Verified
Easy and shipped fast!
Purchased item
The FTL Pro
"Great bag for my quick business trips. Fits e..."
Latoya W.Verified
Fast delivery!
Purchased item
The FTL Pro
"I love the feel! I love garment convertible b..."
Keelan L.Verified
No
Purchased item
The FTL Pro
"Quality is great, haven’t travelled with it y..."
Stephanie Nicole Anne J.Verified
10/10 would continue to support.
Purchased item
The FTL Pro
"I got this for my boyfriend for his 30th bday..."
Dave W.Verified
A company who reaches out to all customers. Definitely would buy from them again
Purchased item
The FTL Pro
"Good bag for traveling. Looks very nice and g..."
Maeve S W.Verified
I work in retail/customer service and I love that your company gives employees time off for the holidays. My only suggestion is maybe putting on the website the delay in response time during holiday. I emailed 4 times and didn’t get a response. I panicked that I was getting scammed. Finally got ann email back and I did receive my purchase a few weeks later.
Purchased item
The FTL Lite
"I purchased this bag for my partner for Chris..."
Rafael D.Verified
Pay for engrave to be done and they dint do it also took a month to be delivered apparently for the engrave
Purchased item
Personalization
"I pay for my letters to be engrave and arrive..."
William M.Verified
Fast shipping and very impressed with the bag description after receiving it.
Purchased item
The FTL Lite
"What an incredible bag! Excellent quality and..."
Jason S.Verified
N/A
Purchased item
The FTL Pro
"It great, lots of space and easy to Cary. Loo..."
Jon M A.Verified
10/10
Purchased item
The FTL Pro
"10/10"
Camron M.Verified
Can’t wait to see what the founders do next!
Purchased item
The FTL Pro
"I just got the FTL bag and I’m seriously impr..."
Steny K.Verified
Perfection!
Purchased item
The FTL Pro
"The best travel bag I have purchased. My new..."
Sergio M.Verified
Horrible customer service
Purchased item
The FTL Lite
"On your customer service. I’ve been waiting t..."
Judy L.Verified
I made a mistake when I ordered and one of the owners took care of it himself.
Purchased item
The FTL Pro
"it was a gift to my son who travels frequentl..."
Michael K.Verified
Great bag and easy shopping experience
Purchased item
The FTL Pro
"Great bag. Perfect for a short trip"
Patricia F.Verified
N/A
Purchased item
The FTL Lite
"The boyfriend loooooves it. Im glad I saw you..."
Samuel M.Verified
Works well
Purchased item
FTL Luggage Tag
"Works welll."
Sue B.Verified
Great service.
Purchased item
The FTL Pro
"Bought this bag for my son, who travels alot..."
Shane P.Verified
N/a
Purchased item
The FTL Pro
"Beautiful bag, and great service from Ryan an..."
Gregory P.Verified
Communication with customer service was pretty difficult during the shipping process.
Purchased item
The FTL Lite
"Unfortunately, the Lite bag ended up being to..."
Seth K.Verified
Awesome
Purchased item
The FTL Pro
"Bag is awesome!"
Donna V.Verified
Thank you again
Purchased item
Personalization
"this bag is amazing ! It arrived just in time..."
Jonathan S.Verified
Shipped quickly.
Purchased item
The FTL Lite
"I’m really happy with this bag. Took on a tri..."
Nelia A.Verified
It was a christmas gift to my son. He loves it.
Purchased item
FTL Luggage Tag
"My son love it so much. It was Christmas gift..."
Vince V.Verified
Nope
Purchased item
The FTL Lite
"The bag is made well and a great size. My on..."
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