Order an online was fine. No problem. I even got hooked up with the payment plan and my mini dropping kabudo was shipped immediately. So far. Customer service has been okay. I've been messaging and chatting with somebody about a small problem. But after a few messages, I have not heard from them yet. As far as the solution to what's going on, but I do recommend this kabudo, and I would recommend friends, and I plan on purchasing a couple of other ones as long as we could figure out what's going