The Pod Company store reviewsSee product reviews

Easy

Pretty simple shopping experience. Find it and buy it.

Super easy process, great communication, and shipping was quick

The team was incredibly helpful in making our purchase.

I’m glad I found the Pod Company in time for their Black Friday bundle deals. I set up the long pod a week ago and have been “ice bag free” chilling every day. I’m excited about the delivery of my Sauna tomorrow, can’t wait to start on that daily program. Keti one of their customer service reps has been outstanding in taking care of all my needs and requests. The company stands behind their products and so far I am very impressed with the quality of my set up and their commitment to excellence.

Had the cold plunge for a year and just purchased the sauna! Love your products!!

Took a long time to deliver, showed up defective still no replacement. When I tried to identify issue, no customer service or reasonable chat function to deal with/trouble shoot. You get an email after 24 hours or so asking for more details, then wait another 24 hours. They claim to be sending a replacement but again have to initiate contact and wait 24 hours or so for a reply. No replacement en route according to tracking system after almost a month since purchase

Easy

Easy to search for stuff and find what you need. 4 stars because the all inclusive package honestly has a bit of stuff you don’t really need so you have to go in and choose everything individually, but that’s fine, I’m sure a lot of people buy the whole package, it’s just not for me.

Experiencing leaks with hoses. Informed the company what I did to correct leaks. Was told to basically repeat what I did. Contemplating sending the chiller back.

Great!

Quick shipping and great products!

Had to ask lots of questions and they were super responsive!

I had a question and they were so helpful and sent a video

Buying the unit is quick but then actually getting it takes forever.

Item came as described and fast. Couldn't ask for anything better.

Fast shipping, great product.

Issues with product got it 4 stars. They were very happy to help resolve the issue though.

Easy sauce!

We ordered it and they had communication as to when it was going to arrive. Took about 30 minutes to assemble- including slight furniture re-arranging.

I had some questions while placing an online order. I called the number on the website and spoke with an amazing customer service rep. She was full of information and was so efficient and friendly. Thank you for having such great staff on board.

Swift and easy

I thought I was getting the ice bath for free but it was listed as a charge on the invoice. You accepted my payment promptly and it was delivered on time as promised.

Shipping issues and poor communication.

Had an issue which they promptly resolved

The customer service was very helpful when I was searching for ice bricks.

Easy to work with.

All positive

Easy and fast ordering and shipping!

Seamless.

Experience was smooth, received everything quickly. I made a mistake on my end and selected the wrong IcePod, customer service has been quick and understanding helping me return my IcePod to upgrade to the IcePod Pro.

Great support; quick to respond; everyone you work with is knowledgeable!

Easy to do business with.

Easy experience and great shipping speed!

Very easy to navigate

super fast shipping and great product. i use the ice bayi everyday and love it!

Good communication, fast shipping.

Very good marketing and easy to contact.

Still waiting to receive my sauna pod 2.0! It was supposed to ship out December 15, but I have not received a tracking number or anything showing that it has been shipped.

Great customer service and easy, on time shipping - even during the holidays.