Michelle H.Verified
Took a month to arrive, came with visible flaws and then had no response back from the company.
Purchased item
Purbeck Stone Coat Rack with Shelf
"It's nice but where the top has been sanded a..."
Off the Grain store reviewsSee product reviews
Eileen D.Verified
Great service
Purchased item
Saltburn Rustic TV Stand
"Lovely quality, item easy to assemble"
Bhinderjit B.Verified
From order to delivery very efficient. They kept me updated while shelves were being made. Very happy and would recommend them
Purchased item
White Coat Rack with Shelf
"My shelves arrived. Beautiful workmanship pu..."
Jacqueline L.Verified
Good, no problem with delivery.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"I am fairly happy withe the mantel beam and l..."
Paul K.Verified
Good service all round
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Great product"
Patricia B.Verified
Being a small company their customer service communications are sometimes slow.
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"My beam arrived with a black scuff mark. I co..."
Jackie C.Verified
Great communication.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"I love my new coat rack. I also bought one wi..."
Alison H.Verified
good
Purchased item
Rustic Round Corner Shelf
"Shelves have just been put up in my bathroom...."
Isobel O.Verified
a very personalised experience
Purchased item
White Coat Rack with Shelf
"This is a rock-solid piece and both looks and..."
Bridie P.Verified
Great communication
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Thank you this is lovely and it’s made a real..."
Frank D.Verified
Smooth ordering and delivery
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Love,love,love it. Exactly what I was expecti..."
Christopher C.Verified
Very helpful when Royal Mail struggled with delivery
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Well made from solid oak."
Tomas S.Verified
Customer care outstanding...
Purchased item
Pine Corner Shelf
"Excellent product, recommended..."
Alastair P.Verified
Good experience. Loads of emails..
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Like it."
Louis B.Verified
Pretty good Comms, but weren't able to deal with my issue
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Looks nice but doesn't fit flush to the wall,..."
Neil W.Verified
I will definitely use you again.
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Great mantle beam. Full solid wood, superb co..."
Peter H.Verified
Took longer to arrive than expected but worth the wait
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Quality product."
Anne P.Verified
Great coat rack great quality
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Love it very nice 👌"
Sarah E.Verified
Just amazing!!
Purchased item
Rustic Oak Fireplace Beam – 15cm × 10cm Mantel Beam
"Amazing from start to finish!! Best customer..."
Fiona A.Verified
Great customer support
Purchased item
Oak Coat Hanger
"Great customer support."
Mr. P.Verified
I made a small mistake when ordering my table and contacted "Off he Grain" to get it sorted and the issue was dealt with straight away. I wanted a bigger size table and I had ordered a smaller one, all sorted and had no problems at all.
Purchased item
Solid Wood Coffee Table
"Lovely, well made table and very sturdy. Quit..."
Clifford David C.Verified
Delivery was fast and the quality of the items exceeded our expectations.
Purchased item
Solid Oak Floating Shelf
"Great value for money. Real quality."
Susan S.Verified
Family run business whose members take time and care to choose and work the right piece of solid wood and make into something beautiful.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Lovely smooth solid wood in a simple elegant..."
Denise W.Verified
Order was sent more quickly than expected but delivery was delayed because the address on the package was not complete and so it was stuck at the sorting office for several days until I chased it.
Purchased item
Oak Coat Hanger
"Great looking coat rack and easy to put up. L..."
Sarah W.Verified
I had so many updates on when it was in production and then finished and then checked before dispatch and a text once delivered to check I was satisfied. Brilliant company
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Beautifully made shelf, looks amazing and lov..."
Graham G.Verified
Good communication and a very personal touch. Great compsny here in the UK.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"A lovely product really well made and looks f..."
Patricia S.Verified
Easy and kept informed of order status
Purchased item
Hawes Side Table
"Excellent value, easy to assemble
Unique as..."
Joanne M.Verified
Great
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Love the feel of the wood great mantel"
Alice S.Verified
Really prompt email responses.
Purchased item
White Coat Rack with Shelf
"Great customer service and product. Thank you..."
Anthony H.Verified
Brilliant
Purchased item
White Coat Rack with Shelf
"Great communication and outstanding product"
Simon H.Verified
Rather dismissive responses to delivery enquiries.
Purchased item
White Coat Rack with Shelf
"Very average delivery timing."
Gordon C.Verified
Easy to order and good communication.
Purchased item
Saltburn Rustic TV Stand
"A lovely, hand made, solid wood furniture fro..."
Sophie L.Verified
I have no complaints
Purchased item
Rustic Wooden Coat Hook
"Very plsd with these coat hooks. Very well ma..."
Nikoll C.Verified
Shipping was delayed due to issues with the factory or something.
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"A lovely, sturdy, well made shelf!"
John W.Verified
Effortless shopping experience
Purchased item
Rustic Reclaimed Floating Oak Mantel Beam 10cm x 10cm
"Beautiful solid wood with loads of character..."
Susan E.Verified
It took it's time getting to us but I believe it was out of their control. They had a flood after the last storm. But kept me updated at all times.
Purchased item
White Coat Rack with Shelf
"It is beautiful and matches my shoe cupboards..."
Catherine F.Verified
Absolutely lovely
Purchased item
Rustic Wooden Shelf with Steel Brackets
"Beautiful shelves I love them thank you"
Su W.Verified
Great price with a greatoutcome. Brilliant addition to iur hall
Purchased item
Hallway Boot Bench
"This piece of hall furniture along with the c..."
Nikki K.Verified
All very easy. Liked that I could so easily choose the right size. Arrived well packaged etc.
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Lovely. Very pleased with the quality - such..."
Mrs C.Verified
Really happy with every aspect. From ordering , collecting our mantel. Friendly service . The quality of the oak and the craftsmanship is superb
Purchased item
Rustic Reclaimed Oak Mantel Beam - 10cm x 15cm
"Our order of the mantel is everything we want..."
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