Scott Y.Verified
No hassle
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Perfect"
Off the Grain store reviewsSee product reviews
Rachel Ann F.Verified
As previously stated. Disappointing customer service
Purchased item
Solid Oak Floating Shelf
"Lovely shelf but poor customer service. Not i..."
Lynda G.Verified
Good communication and company were very obliging when I needed to change delivery date. Answered emails promptly. Would highly recommend.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Solid oak coat hanging rack with shelf. Very..."
Dan G.Verified
Easy experience from start to finish
Purchased item
Rustic Wooden Shelf with Steel Brackets
"This is my third order with Off the Grain and..."
David M.Verified
Good customer service helpful
Purchased item
Oak Furniture Sample Pack
"Good sample I ordered a surround oak white wa..."
Simon J.Verified
Customer service has been outstanding
Purchased item
Oak Furniture Sample Pack
"Nice to receive decent sized samples , really..."
Sami D.Verified
Good
Purchased item
Oak Mantel Shelf with Corbels
"Screws provided were undersized for the weigh..."
Stephanie H.Verified
Does what it says on the tin so to speak
Purchased item
White Coat Rack with Shelf
"Beautiful and practical piece for our new bui..."
Frances M.Verified
From placing the order to its arrival I was so pleased
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Beautifully made. The wood is stunning. Coat..."
Catherine R.Verified
Brilliant customer service
Purchased item
White Coat Rack with Shelf
"I love it, thank you! Amazing customer servic..."
Tom C.Verified
Responsive customer service but not a great resolution.
Purchased item
Rustic Coat Hanger
"Ordered an 8 hook coat rack. Was a nice looki..."
Thahiya K.Verified
My overall experience with the company was somewhat mixed. Communication around the delivery could have been better, as the table was delayed and the actual delivery was quite stressful. That said, the quality of the table itself has left me very happy with my purchase.
Purchased item
Rustic Pine Pedestal Dining Table and Bench Set
"Overall, the table is beautiful and of amazin..."
Ian M.Verified
Too many emails telling me it’s ordered, it’s about to be made, Ken’s choosing the woods, Ken’s sharpening his saw, he’s made it, he’s packing it, he’s posting it, he’s posted it, it’s on its way…
Purchased item
Solid Oak Coat Rack With Storage Shelf
"TBH I’m slightly disappointed. All the photog..."
Tessa C.Verified
As indicated in an email, I received no notices from you about progress or when the item would arrive - just a message from the delivery company. Which wasn't quite the level of experience expected.
Purchased item
Aldsworth Bin Store Double Natural
"The bin store fits well into my garden and li..."
Patricia B.Verified
I found you on a search engine when I was looking for a new coat rack and I have to say you were less expensive than some of the other sites. I love the way you take the order and then make the item.
Purchased item
Light Grey Coat Rack With Shelf
"Really pleased with my coat rack, it was wort..."
Nigel M.Verified
Noy rasy to get hold off but did come back quickly when emailed
Purchased item
Rustic Floating Shelf
"Looks really good & very well made , only rec..."
Garry W.Verified
Excellent
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Excellent"
Aristotelis T.Verified
Paid premium for a shelf but disappointed with the finish and defects on the product I received.
Purchased item
Narrow Oak Radiator Shelf
"I waited for this radiator shelf for several..."
Gail A.Verified
Easy to place order. Team kept in touch throughout Arrived safely. Well packaged and with everything we’d need to put the shelves up. Pleasure to deal with
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Beautiful wood. Even smells lovely. Gorgeou..."
Deborah H.Verified
Great
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Good quality and exactly what I wanted."
Amanda K.Verified
Really good, regular updates and a fantastic product at the end!
Purchased item
Oak Furniture Sample Pack
"Beautiful floating mantle shelf and incredibl..."
Christian B.Verified
Excellent company
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Excellent coat rack and shelf and a fantastic..."
Heather B.Verified
Easy to order and communication was great when I emailed some queries over. Within the time frame and great quality.
Purchased item
Solid pine mantel shelf - 10cm x 10cm
"This is such a lovely piece and exactly what..."
Dominic B.Verified
Please read my previous comment.
Purchased item
Solid Oak Coat Rack With Storage Shelf
"I ordered the rack and subsequently asked by..."
Samuel H.Verified
Shipping was delayed for two weeks with no communication until I emailed them.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Took forever to come. Arrived a poor quality..."
Valerie L.Verified
Very slow customer service and this is with a large order. Have yet to receive any reply for my wrong order after 3 working days.
Purchased item
Walnut Floating Shelves – Pack of 2
"Only 1 arrived and it’s 60cm instead of the 7..."
Alexandria M.Verified
Shelves took much longer than expected (per their estimations) to arrive
Purchased item
Rustic Floating Shelf – 22.5cm Deep
"Lovely looking shelves but very difficult to..."
Paula B.Verified
Very easy, good experience 👍
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Loving our new coat rack shelf.
Great quality..."
Thomas C.Verified
Straightforward process
Purchased item
Rustic Oak Fireplace Beam – Aged Mantel Beam 10cm × 15cm
"Great product. Recommend."
Nicola J.Verified
Fantastic communication
Purchased item
Solid Oak Floating Shelf
"Beautiful piece of wood, perfect finish"
Leonard M.Verified
No
Purchased item
Oak Coat Hanger
"It does what it’s supposed to do"
Anne-sophie M.Verified
Kept up to speed regularly
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Beautifully made. Looks great"
Laura T.Verified
Easy to navigate, order and delivery was when scheduled. Would use Off the Grain again
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Beautiful mantle piece. True to image. Easy t..."
Martin B.Verified
Excellent service !
Purchased item
Grey Coat Rack with Shelf
"Excellent product , very pleased . Great comm..."
Claire W.Verified
Lots of choice
Purchased item
Oak Floating Shelves – Pack of 2
"Love them!"
Neil M.Verified
I was told where my purchase was, from production planning to despatch.
Purchased item
Rustic Oak Fireplace Beam – 10×10 Mantel Beam
"Very good. Exactly as described. Lovely finis..."
Stephen F.Verified
Generally fine, but a bit slow. Also, we got a copy/paste reply to a question in which you wrote "We're estimating around ___, but..." — clearly something got left out there.
Purchased item
Oak Mantel Shelf with Corbels
"Looks good from the front, but not from the s..."
Paula M.Verified
.
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"Absolutely love it, very good quality. Finish..."
Jacqui D.Verified
It took longer to come than expected, it was not as good as hoped for. It's not bad, it's just okay.
Purchased item
Solid Oak Walnut Coat Rack with Shelf
"The finish is darker than it looks in the pic..."
Tracy R.Verified
I was kept up to date with progress
Purchased item
Solid Oak Coat Rack With Storage Shelf
"Hi team
I’ve not put the coat rack up yet. I..."
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