Portland Gear Store review | Loox

Portland Gear store reviewsSee product reviews

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Amy M.Verified
The overall ordering experience was seamless. Shipping was quick, the packaging was thoughtful, and everything arrived exactly as expected. It’s always great when a company’s customer experience matches the quality of their product.
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"I recently ordered a bag from Portland Gear t..."
Mary J.Verified
Not providing help on my “lost” delivery wish I could give a real review but since I never received my backpack , I can’t .
Cascade Essentials Bundle - Standard
Purchased item
Cascade Essentials Bundle - Standard
"Still waiting to receive it!! Contacted you s..."
CustomerVerified
Smooth, very knowledgeable salesperson too!
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"Best bag I ever bought!! Man, I fill that bag..."
Ryan H.Verified
survey32oowoot
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"fire"
Windy L.Verified
Shipping was so quick, check out was very simple, and we love the gear!
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"This back back feels so sturdy and well made...."
Lori D.Verified
One of the best customer service departments I’ve ever dealt with!
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"I love this backpack so much! It holds everyt..."
Jennifer H.Verified
Perfection
Cascade Kit
Purchased item
Cascade Kit
"It’s literally perfect"
Amy O.Verified
I ordered the standard size and it was too big. The return process was very easy.
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"Just the right size for traveling and the col..."
Gerree K.Verified
My backpack arrived in perfect shape and in less than a week. I would purchase from Portland Gear again!
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"Love my new Portland Gear standard backpack...."
Bethany T.Verified
It was easy to order and shipping was quick
Cascade Kit
Purchased item
Cascade Kit
"Great quality and the perfect size for my toi..."
Ann Nowak M.Verified
.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"Love it!! Well made, spacious, sturdy, lots o..."
Jim B.Verified
Good site. Easy to navigate.
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"I haven't used it yet on a trip. Going in Ma..."
Stephanie C.Verified
Staff was friendly and helped me find what I needed.
Cascade Tote
Purchased item
Cascade Tote
"Great work bag! Fits all the essentials, look..."
Jennifer R.Verified
Easily navigated the website to order my bag, love that it came right away and provided me with more options to go with my order.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"So happy with my bag! It's good-looking, lig..."
Amy M.Verified
Took a really long time to get the bag and then you sent me a million emails to review it.
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"The bag is nice but it doesn’t stay open the..."
Craig S.Verified
I originally ordered the larger Cascade backpack and then decided it was too large (sooooo roomy!) for my needs. They have an instant exchange option -- they credit you for the return that is in route and send out the new bag. I only had to wait a few days for the swap and I'm across the country in VT. Great customer service!
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"GREAT bag! Why did it take this long for some..."
Jamie W.Verified
Perfect size I’m Petite and this bag doesn’t over take me!
Travel Wallet
Purchased item
Travel Wallet
"Love it"
CustomerVerified
I made my first trip with Portland gear large backpack in February 2026 ON A THREE WEEK STAY IN LA PAZ MEXICO. AMAZING PRODUCT … FITS LOTS … LOOKS LIKE A NEW BAG UPON RETURN.
"Retail Bag"
Purchased item
"Retail Bag"
"Gave it as a gift to my adult grandson along..."
CustomerVerified
Easy. They found what I needed and I was out of there quick.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"My wife loves her new backpack. Says it's ver..."
Kathy H.Verified
My first bag came mishappen, they sent a new bag out to replace it, without question!!
Cascade Tote
Purchased item
Cascade Tote
"Thanks for excellent customer service!!"
Janet M.Verified
Great products! Excellent quality, great color selection.
Cascade Kit
Purchased item
Cascade Kit
"Great for travel. Compact, yet holds more th..."
Dawn L.Verified
Easy to deal with. No problems
Cascade Carry-On
Purchased item
Cascade Carry-On
"Love it! Cant wait to use it!"
Darrell W.Verified
I ordered. It arrived. Fairly quick turnaround.
Cascade Carry-On
Purchased item
Cascade Carry-On
"I received it. It will be a few weeks before..."
Melissa L.Verified
Website was easy. Quick response with questions.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"I love it but wish it had some pockets on the..."
Corey L.Verified
Great
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"I love this bag. I was looking for a more bri..."
Meredith H.Verified
I pay, I get stuff!
Cascade Pouch
Purchased item
Cascade Pouch
"Odd size. If I needed to travel with a curlin..."
Martin R.Verified
Easy
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"A very well made bag suitable for everyday us..."
Mary F.Verified
Prompt shipping, very attractive products
Tech Organizer
Purchased item
Tech Organizer
"Have not used it yet, but will be travelling..."
Beth V.Verified
Easy shopping experience. Delivery was quick.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"As advertised. Perfect size pockets and I l..."
Stephen R.Verified
Bought at the airport location in PDX. Fantastic experience. The person working the store there was super helpful and was incredibly knowledgeable about the gear.
Cascade Weekender
Purchased item
Cascade Weekender
"Bought thos at the airport on a whim and it h..."
Paula C.Verified
Great warranty policy and easy processing.
Cascade Tote
Purchased item
Cascade Tote
"Love the storage!"
Tamara Y.Verified
Items are extremely well made and functional. My orders are shipped quickly and accurately.
Cascade Kit
Purchased item
Cascade Kit
"Just received my first Cascade kit and love i..."
CustomerVerified
Everyone has been friendly and helpful
Travel Wallet
Purchased item
Travel Wallet
"This is the perfect wallet for me! Lightweigh..."
Jennifer E.Verified
Very friendly and helpful staff.
Cascade Weekender
Purchased item
Cascade Weekender
"Perfect for a weekend getaway, would have app..."
Deanna K.Verified
Easy purchase, easy returns, great gear!
Cascade Tote
Purchased item
Cascade Tote
"The bag is really nice if this is what you’re..."
Jacquelyn R.Verified
Fast and easy.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"Absolutely love this bag!!!"
CustomerVerified
Sales person was pleasant and knowledgeable
Cascade Duffle Bag - Compact
Purchased item
Cascade Duffle Bag - Compact
"I like this bag. It is stylish,has a handy p..."
Melissa S.Verified
Ordering process was simple
Cascade Tote
Purchased item
Cascade Tote
"The bag is better than I expected! Spacious,..."
John W.Verified
It was easy to order and shipped timely.
Cascade Backpack - Standard
Purchased item
Cascade Backpack - Standard
"This backpack is well made and sturdy plus I..."
Melanie S.Verified
Fast shipping
Cascade Backpack - Compact
Purchased item
Cascade Backpack - Compact
"Great neutral color. Very roomy. Will hold a..."
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