Linda L.Verified
I was on the fence several times (my method), but it was a great purchase.
Purchased item
Extension Storage Bag
"I had to trim the wavy fall above my shoulder..."
Thathair store reviewsSee product reviews
Angela S.Verified
no help
Purchased item
High Quality Halo Hair Extensions
"not as said and i asked for my money back"
Holly D.Verified
Not happy
Purchased item
Straight Halo Extension
"First one color was wrong then sent me a new..."
Karen P.Verified
I don't like them. I wanted to exchange them but your email doesn't work because you are a total scam.
Purchased item
High Quality Halo Hair Extensions
"I don't like them. Your return email doesn't..."
Jamie L.Verified
Color guarantee is nonexistent. No one ever messages back.
Purchased item
High Quality Halo Hair Extensions
"Tried to do a return for color and no one eve..."
Zsuzsanna A.Verified
I definitely keep ordering from this company
Purchased item
High Quality Halo Hair Extensions
"Great experience with it. I wish I could have..."
Barb M.Verified
Took very long to ship
Purchased item
High Quality Halo Hair Extensions
"Nice hair .. but as I was trying it on the ru..."
Mary P.Verified
I ordered my halo then decided to change the color. I messaged Thathair and they responded really quickly. They had no problem making changes to my order and everything showed up perfectly. Great customer service!!
Purchased item
High Quality Halo Hair Extensions
"I was so excited when I tried on my halo! The..."
Heidi R.Verified
Emailed for color help since website wasn't working, great service!
Purchased item
Straight Halo Extension
"Great overall color, not as easy to blend wit..."
Darla R.Verified
I had to reach out to customer service and they were very prompt and sent me a video to help me out.
Purchased item
Extension Storage Bag
"The hanger does not work to hold the halo."
Pam D.Verified
easy to navigate website. colors were a little tough to determine as your computer monitor or phone varies, but I asked my stylist and went with his recommendation. Color is close enough that it blends and looks natural
Purchased item
Extension Storage Bag
"I was hesitant to order the storage bag, but..."
Holly M.Verified
Great price! Happy with purchase!
Purchased item
Straight Halo Extension
"Love it! Thank you!"
Jamie N.Verified
I want to return for a refund
Purchased item
Extension Storage Bag
"My daughter hated it. Looks very fake"
Kristen M.Verified
Will not buy again.
Purchased item
Straight Halo Extension
"All videos and pictures show easy to put on a..."
Dylan L.Verified
Great experience, my only issues were trying to install it is more complicated than the videos people post. A more in depth video would be beneficial for customers
Purchased item
Straight Halo Extension
"It would be really helpful if I could get a i..."
Esen H.Verified
It is shiny. It feels like a night and it is very thin. You cannot definitely you cannot style the hair because it will melt. (burn. )
Purchased item
High Quality Halo Hair Extensions
"It is very thin and feels like a nylon. You d..."
Rebecca B.Verified
Shopping and color match was easy, for me at least. But I don’t dye my hair so there’s no guessing fame for me.
Purchased item
High Quality Halo Hair Extensions
"This hair is supposed to be able to be curled..."
Savannah M.Verified
Very good quality and fast shipping!
Purchased item
Straight Halo Extension
"Love the quality and love how they feel like..."
Sylvia P.Verified
Okay
Purchased item
High Quality Halo Hair Extensions
"Very good"
Domenica S.Verified
Easy to shop
Purchased item
Straight Halo Extension
"First time ordering.
Very good experience.
Wi..."
Raina H.Verified
Customer service is non responsive
Purchased item
Straight Halo Extension
"The color didn’t match and I’ve been trying t..."
Amal Z.Verified
Customer service is decent
Purchased item
Straight Halo Extension
"Hair feels and looks like plastic. I have wor..."
Jessica H.Verified
Did not get a response from the hair match guarantee initially. Placed my order to get the sale price (which is still going), but the hair did not match. There is only one opportunity to try a replacement color. I did not get a response to my color match message and I got a “mail undeliverable” to the customer service email. My husband was able to get in touch with the company using a separate email. Website says guaranteed color match, but it is not a true guarantee and it cannot be dyed.
Purchased item
High Quality Halo Hair Extensions
"Very red almost purple. Looked like a perfect..."
Michelle D.Verified
Waste of $
Purchased item
Straight Halo Extension
"It is very fake feeling and doesn’t style wel..."
Lisa K.Verified
Great customer service
Purchased item
High Quality Halo Hair Extensions
"I love these extensions! I ordered the wrong..."
Galina B.Verified
Color didn't match trying to return. No respond at all, very frustrating!
Purchased item
High Quality Halo Hair Extensions
"Color didn't t match trying to return, very f..."
Natasha Z.Verified
Horrible
Purchased item
High Quality Halo Hair Extensions
"I took one out of tha package to try it. It l..."
Donna C.Verified
Was able to find a color I thought would be a good match.
Purchased item
Straight Halo Extension
"I had a difficult time adjusting the halo to..."
Deborah R.Verified
I got the product quickly. I’m
Purchased item
Straight Halo Extension
"The color is not a match. I can’t use it"
Breanna C.Verified
Never got my order
Purchased item
Straight Halo Extension
"Never got my order :,("
Judith C.Verified
No returns
Purchased item
High Quality Halo Hair Extensions
"Does not look like real hair poor fit and fak..."
Katherine J.Verified
Color matching service and customer service is terrible. They are not good at matching the color and they do not give refunds or anymore exchanges after the first one.
Purchased item
Halo Extension Set
"I used the color match service but they only..."
Denise O.Verified
Was not issued a refund for being unsatisfied with product. Very disappointing.
Purchased item
High Quality Halo Hair Extensions
"Poor quality very stringy. Was unable to retu..."
Holly R.Verified
Very easy
Purchased item
Straight Halo Extension
"I can’t give a 100% opinion because apparentl..."
Linda W.Verified
easy to order
Purchased item
Straight Halo Extension
"The color is really off."
April B.Verified
I think this company is a scam. False advertisement. The hair is terrible quality they tell you as long as the extensions are in the original sealed packaging they will refund you. You can just ship it back as long as you contact with them within 30 days. After multiple email attempts and multiple pictures to prove it’s unopened sealed & in original packaging- they will not refund me. Don’t waste your money. Terrible customer service False advertisement!!!!
Purchased item
Straight Halo Extension
"The hair looks terrible. Very poor quality. I..."
Dominique S.Verified
Was fine, it’s online shopping. Easy like any other site.
Purchased item
Straight Halo Extension
"I am trying to figure out how to return but I..."
Jenni C.Verified
Very pretty! High quality!!
Purchased item
Straight Halo Extension
"Wonderful experience! Love the extensions!!"
Tiffany M.Verified
Horrible products
Purchased item
Straight Halo Extension
"The hair is horrible quality and is synthetic..."
Vandana B.Verified
The entire experience was a mess. My first order didn’t match, and they refused an exchange. I bought a second, still wrong, and even with their color match guarantee they only replaced one. The third also didn’t match. These aren’t real hair so they can’t be highlighted to blend. Now I’m stuck with three unusable halo extensions and they won’t allow returns. A huge waste of money and time!
Purchased item
High Quality Halo Hair Extensions
"The whole process has been a total disaster...."
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