Mostarle store reviewsSee product reviews

Missing component bag (c9). And no reply from the 2 emails i sendt.

Worst experience in my life. Nobody treated me , ignored me so in my life I will let everyone know what you do to costumers,after taking theyr money and never deliver the product.

I purchased this robot kit, but unfortunately one crucial part was missing from the box. I contacted customer support multiple times and specifically asked them to send the missing part, but received no response. As a result, I cannot complete the assembly. I’m very disappointed with the lack of support and strongly urge the company to improve their service and ensure that all orders are complete and addressed promptly.

Good for anyone who has outgrown Lego

Order did not arrive

After a month's wait, it finally arrived. A few replacement screws were included, but one small bag was empty. I sent an email to customer service almost a month ago, but haven't received either new screws or a reply.

Delivery could have been quicker. Was Xmas gift that took over 3 weeks to arrive, missing the big day.

Helpful and informative. I felt comfortable ordering this online.

Poor quality and poor service.

Shipping was a bit slow.

Shipping time was extremely long.

Very slow delivery, dis not receive what I had ordered. No communication

Won’t but from here again

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Did not respond to my emails!

Only negative was delivery and still waiting for one to arrive.

Great products, fast easy shipping. Would definitely buy more products from them

Delivery was prompt and well packaged

It took a long time to get my package

These kits are very cool. Unfortunately, my kit was missing M2 x 10mm screws, which I needed by the third step. The pack that should have had the screws was in the box, but was empty. I found them elsewhere, so I did not contact Mostarle. The finished robot model is impressive to look at, the fastener choices are occasionally not well thought out, I feel. The kit would benefit from fewer nuts (Used to fasten stacks of components.) and more threaded components, in my opinion.

Payment went through PayPal to a Hong Kong company... when I inquired about that, Mostarle responded quickly. Decided to go ahead with the purchase. Delivery was within expected timeframe, the gift was for young adults who like to build things.

Very long wait for delivery

Very bad

Great experience, however delivery very slow

Good communication with delivery

The screwdriver set was useful, but overall disappointed. Don’t know why I bought the batteries.

Emails weren't replied to just an auto reply saying we are very busy. I thought l'd been scammed! Thankfully not and lesson learned..... order earlier for Christmas.

Answer your customer email will be greatly appreciated.

Son was enjoying it until it would not stay tight to finish it.

That the little bags the pieces come in are resealable bags so the pieces don’t get lost

Shipping wasn’t super fast

Thank you

Nope

Arrived way too late, missing parts, no reply to my mail. will never buy again

Delivery was ok, but the whole issue with bolt mix up was disappointing

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Crap service

The product was delivered with a significant delay and arrived defective. It was intended as a Christmas gift, and the delay and poor quality completely ruined the occasion. Very disappointing experience. Customer complaints were completely ignored, with no response whatsoever. Based on this experience, I would not recommend this store.

I’m still waiting to hear about the missing bolt.

Please either sell products that are well made or correct your advertising and prices to show its very evident flaws. Also you should warn people it will take a month just for you to get it out the door to start the shipping process.