Mostarle Store review | Loox

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Simone Z.Verified
The Terminator M is very well made. It takes a good amount of patience, because the pieces are truly tiny (almost like building a watch!). Luckily there are a few spare parts; I needed them because one screw snapped while I was tightening it. I added a couple of washers at the knees, because otherwise it had trouble standing upright. All in all, it was a great experience, and the finished model looks amazing! The included tools are also very good.
Terminator M
Purchased item
Terminator M
"The Terminator M is very well made. It takes..."
Tracey B.Verified
Can I return this for a full refund?
Terminator M
Purchased item
Terminator M
"I saw this on Instagram and was drawn in (nat..."
Susan C.Verified
Terrible communication and customer service…absolutely terrible. Buyer beware!
Terminator M
Purchased item
Terminator M
"I paid for express shipping for a Christmas g..."
Vladyslava B.Verified
Wrong delivery time. Should take 7-15 day and it took 4 weeks
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Ordered in November as a Christmas gift, but..."
Tamarin L.Verified
Love it. will be getting more
Electric Screwdriver Set
Purchased item
Electric Screwdriver Set
"Got it for my Daughters Partner & he love it..."
Jacqueline M.Verified
No
Terminator M
Purchased item
Terminator M
"Gave it as a present and he loved it."
Julie M.Verified
Delivery took ages, and very poor communication
Terminator M
Purchased item
Terminator M
"Item was not shipped until 2 weeks after purc..."
Lorraine P.Verified
I saw an ad on Facebook for the purple model. I thought it was a one off. After I had purchased it all of the other models were shown. I would have liked to have seen them all before deciding which one to get. 4 1/2 stars instead of five for that reason.
Terminator M
Purchased item
Terminator M
"I gave this to my grandson for his birthday...."
Leanne B.Verified
Shipping took a minute, but that was expected.
Nebula Astronaut
Purchased item
Nebula Astronaut
"My son loved it. Some parts were tiny and fid..."
Kateřina Š.Verified
Everything was ok
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"It was a great gift and fun to putting it tog..."
Barbara B.Verified
No
Nebula Astronaut
Purchased item
Nebula Astronaut
"Ottimo come idea regalo, divertente da fare e..."
Miss S.Verified
Delivery took slightly longer than I anticipated but other than that no problems.
Terminator M
Purchased item
Terminator M
"Love the detail, professionally created."
Kelly M.Verified
Order shipped in time frame given
Nebula Astronaut
Purchased item
Nebula Astronaut
"Husband is excited to build his new piece"
Darcy F.Verified
Missing 5 pieces from the kit so we can’t even make the lamp! I will change my review when I receive the missing pieces.
Terminator M
Purchased item
Terminator M
"We are missing parts for this! Specifically,..."
Anja A.Verified
bad service, extremely long delivery time
Nebula Astronaut
Purchased item
Nebula Astronaut
"order didn‘t get in time ant took 1,5 months..."
Nicola B.Verified
No reply for email to customer service
Terminator M
Purchased item
Terminator M
"Part number M4 is missing . Not a happy boy"
Lara R.Verified
I have written several times requesting building using support email with no reply. This spider is JUNK with instruction manual
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"I have written numerous times requesting inst..."
Joshua B.Verified
The finished look and quality of the kits is very good. But they have lots of problems with missing or incorrect parts which make it impossible to finish the kits unless you source the parts yourself or wait weeks for replacements to arrive with slow shipping.
Galaxy Explorer Collection
Purchased item
Galaxy Explorer Collection
"This kit had lots of pieces outright missing,..."
Catalina B.Verified
Don't waste your money. It looks cheap
Nebula Astronaut
Purchased item
Nebula Astronaut
"Parts are very hard to assemble and it doesn'..."
Angela C.Verified
Shipping took quite a while, but we knew that at the time of ordering....everything arrived just in time.
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"We bought this as a gift for our 12-year-old...."
John S.Verified
Just a frustrating, disappointing experience.
Terminator M
Purchased item
Terminator M
"It was far too difficult for us to assemble,..."
Jackie R.Verified
😊
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"It was great"
Gabriele H.Verified
X
Terminator M
Purchased item
Terminator M
"X"
Sally B.Verified
No reply to my help email
StingSpark
Purchased item
StingSpark
"Instructions are hard to understand , parts d..."
Giovanna H.Verified
When someone emails you you should reply otherwise you just get a bad taste in your mouth
Dragonfly
Purchased item
Dragonfly
"You could reply to your support emails"
Henriett S.Verified
Send the missing parts!!!!!!!!
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"I don't want any discount, as I surely won't..."
Mrs Kerrylockerbie L.Verified
Lack of response from customer services
Terminator M
Purchased item
Terminator M
"Ordered this at the end of November but it di..."
Anne R.Verified
Fine products. Poor packaging (pieces missing) and extremely slow shipping during the holidays. I was disappointed.
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"There were apparently several parts missing i..."
Gary B.Verified
Directly from China.
Terminator M
Purchased item
Terminator M
"Directly from China. Copy from another manufa..."
Donna J.Verified
Arrived in time for Christmas
Terminator M
Purchased item
Terminator M
"The recipient got numerous kit type gifts for..."
Laurie D.Verified
Shipping took awhile
Terminator M
Purchased item
Terminator M
"It was a gift and he loved it"
Alicia B.Verified
Great
Terminator M
Purchased item
Terminator M
"Was a perfect gift."
Lynne L.Verified
Customer service was excellent
Terminator M
Purchased item
Terminator M
"I gave this as a gift. The person I gave it t..."
Yelyzaveta B.Verified
Мій хлопець був у захваті від цього подарунку 😍✨
Cyberpunk Plasma Ball Spider
Purchased item
Cyberpunk Plasma Ball Spider
"Це прекрасний подарунок, хлопець був у захват..."
Helen D.Verified
Awesome product.
Terminator M
Purchased item
Terminator M
"Arrived just before christmas and my son is t..."
Lisa A.Verified
No response from emails. Only received 1 of 2 items.
Terminator M
Purchased item
Terminator M
"I ordered 2 items and only received 1. Despi..."
Sabine W.Verified
very good
Crystal Lamp Jumping Spider
Purchased item
Crystal Lamp Jumping Spider
"very good"
Michelle F.Verified
.
Terminator M
Purchased item
Terminator M
"Got this for my son for a little stocking fil..."
Mark P.Verified
Chinese firm, so took a while to arrive. Ordered late November and got it the day before Christmas. Worried initially but quality was good.
Dragonfly
Purchased item
Dragonfly
"Bought as a gift for my lego addicted son, bu..."
Claire W.Verified
I wasn't overly impressed with the delivery time, I ordered end of November, and by mid December it hadn't arrived and I was starting tk get worried it wouldnt arrive in time for Christmas, so I has to chase, no response but suddenly it had shipped and arrived Christmas Eve
Dragonfly
Purchased item
Dragonfly
"I purchased this for my Dad who is very techn..."
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