Velluto Rosso store reviewsSee product reviews

The dress seemed to be of very low quality. Also, I ordered a size L, and it runs very small—it didn’t fit me. I usually wear a regular size, typically a small or at most a medium, and this one looks like it’s made for a teenage girl. I’m 44 years old and needed it for a baptism event, but it did not meet my expectations. It was too small and of very poor quality. It didn’t look elegant as shown in the picture. Therefore, I would like to request a full refund.

shipped as promised, good packaging

Long shipping time. Disappointed with dress and return policy.

The expedited shipping description wasn’t clear it processed for 3 -4 days before it ships which then takes another 5 days to ship in total 8-10 days. This was definitely not expedited

SCAM

Shipping was fast

No one is helping me. I’ve tried contacting customer service about the failure to get my package and they have been no help

I appreciated how fast the dress was made and shipped. I think there was some ambiguity in the measurements required for custom sizing which could have led to why mine didn’t fit.

Terrible sizing and dress looks cheap

Poor quality

Low quality

I couldn’t track my mail or see when it was going to get to me.

Bullshit. Stated returnable and then I contact to initiate return and customer service is contradictory and states only if it’s defective and some 3 week rule which was coincidentally not even 24 hours difference of the “window.” Horrible company, regret even being on this website. No consumer consideration, it’s a greedy company.

Each return email is titled dear making it seem condescending and creepy. As I said before, you did not process a return promptly or refund at all. You also falsely advertised and the dress delivered was not the dress advertised.

This is a fraudulent operation selling junk

n/a

Not accurate

Only thing I would change is the tracking my orders. I wish the tracker popped up on SHOP 🥲 but it still comes in a timely manner so I’m not too disappointed.

So many unique options.

Order address two weeks before my daughter birthday didn’t get into a whole week later very disappointed and it wasn’t nothing that could be done about it and I feel like this is something y’all do and y’all are aware of what people do not get their product in a manner. It’s just not right at all.

Dress didn’t fit and missing rose

Not the greatest communication. I have tried multiple times to get ahold of someone about returns/credits etc and no one has returned back to me, but I receive many emails to do a review, so here it is.

I was told that custom order dresses were not returnable. When I ordered a regular size I thought that meant it was a regular size not custom ordered. I thought custom ordered meant sending my exact measurements. The wording online was confusing. Had I known I could not return if I did not like it I would have never bought the dress and I now I have a dress that I do not like and can't return. I am very unhappy.

lied about your clothes

They will not let you return it unless it is damaged...they don't care if it doesn't fit you.

Good

It was good, but first time customer I was worried about the shipping, other than that it was pretty good

Ok

Frustrating return policy. Helpful customer service, but overall not impressed.

Great experience fast and good quality

Informative and on it right after I placed my order. Took a few days for processing but that is stated on the site.

Quick shipping

Fix return policy. Would not let me return two dresses that did not fit me.

Shipping took too long. Dress does not fit properly. Costumer service is a disaster.

I am a satisfied customer ❤️🤩

10/10!

return policy needs to be better since descriptions of items are inaccurate.

The dress was not similar in quality to the photo presented on the website. Customer service assisted me with a store credit and partial refund.

False marketing. Poor customer service. They would not accept a return and apply a refund for an item sold that does not match the description. Total scam.

Please contact me.