SOERA Store review | Loox

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Aceni T.Verified
Didn’t arrive in time for Christmas as it took over 20+ days to arrive so it’s horrible on delivery service 🆖
Nora Leopard Faux Fur Coat
Purchased item
Nora Leopard Faux Fur Coat
"It arrived very late as ordered on the 8th De..."
Rachael D.Verified
Thank you
Linda Trench Coat
Purchased item
Linda Trench Coat
"Lovely purchase. Kept up to date with deliver..."
Sema K.Verified
Qualität find ich für diesen Preis nicht in Ordnung
Genevieve Tailored Maxi Coat
Purchased item
Genevieve Tailored Maxi Coat
"Leider war die Qualität nicht so gut wie erwa..."
Emma C.Verified
Atrocious. A scam company representing that they’re from the UK and shilling everything from China. Then refusing to return and refund.
Rosalia Elegant Jacket with Stand Collar
Purchased item
Rosalia Elegant Jacket with Stand Collar
"Recover the item far too late. Had issues ret..."
Charlotte M.Verified
Took o er 3 weeks to receive order
Lucie Faux Fur Maxi Coat
Purchased item
Lucie Faux Fur Maxi Coat
"Definately not a maxi coat."
Jennifer G.Verified
Delivery was later than it should have been but possibly due to the festive period.
Reese Short Faux Fur Coat
Purchased item
Reese Short Faux Fur Coat
"The jacket was ok, it doesn't look quite as i..."
Odelia L.Verified
Email communications was terrible, it felt like I was speaking to a robot. My questions weren’t answered at all and the emails I received were essentially copy and paste.
Gerda Shopper Bag
Purchased item
Gerda Shopper Bag
"Email communications was terrible, it felt li..."
Christine D.Verified
Lieferung hat viel zu lange gedauert
Bella Faux Fur Coat
Purchased item
Bella Faux Fur Coat
"Genauer beschreiben, bessere Fotos!"
Beth P.Verified
Rubbish and a scam
Olivia Shiny Puffer Jacket
Purchased item
Olivia Shiny Puffer Jacket
"It was not the same jacket as the photos on w..."
Fontaine M.Verified
Would not recommend this website. Item I ordered never showed up.
Tilda Faux Fur Coat
Purchased item
Tilda Faux Fur Coat
"I never received my package. It's been wayyyy..."
Maria L.Verified
Great
Clarissa Jacket with Stand Collar
Purchased item
Clarissa Jacket with Stand Collar
"Very nice"
Iryna K.Verified
Very bad store. I ordered this dress and it arrived terrible — the fabric is awful, and on top of that, the dress doesn’t match the size. But even if it did, I wouldn’t wear it anywhere because the fabric is just horrible. And on top of that, they can’t do a normal return like usual, and they want me to send it back to China myself using the information they gave me. This is just awful! It’s the cheapest Chinese clothing!
Ella mini dress
Purchased item
Ella mini dress
"Very bad store. I ordered this dress and it a..."
Souad T.Verified
Very bad quality Maybe if I get an exchange and get another design I will make up my mind ! Very bad customer service as well
Bianca Woven Bag
Purchased item
Bianca Woven Bag
"Very bad quality and very bad customer servic..."
Marcie A.Verified
To a long time to get here.
Clarissa Jacket with Stand Collar
Purchased item
Clarissa Jacket with Stand Collar
"My daughter absolutely loves it! I do too. It..."
Katy C.Verified
Slow shipping. Still don’t have my order after weeks.
Marian Faux Fur Coat
Purchased item
Marian Faux Fur Coat
"I never received my coat."
Amani S.Verified
The coat took almost a month to arrive I went expecting that. I’d like to return it but the shipping cost back to china would probably be an arm and a leg from the states so I don’t even know if it’s worth it to do that :(
Genevieve Tailored Maxi Coat
Purchased item
Genevieve Tailored Maxi Coat
"It’s not like the pictures :( it doesn’t have..."
Angela T.Verified
Just took a long time to arrive. Was needing my credit card to further track where my package was. Really a joke that I would need pay someone to find out where a package I already paid for . Not happening.
Monica High Boots
Purchased item
Monica High Boots
"I love the boots but they took a long time to..."
Sydney K.Verified
Shipping took awhile, but worth it.
Lucia Woven Bag
Purchased item
Lucia Woven Bag
"Beautiful!!"
Jennifer B.Verified
Great customer service
Marian Faux Fur Coat
Purchased item
Marian Faux Fur Coat
"Great quality! Wish shipping was quicker. Lo..."
C Farley C.Verified
No
Alicia Autumn Winter Coat
Purchased item
Alicia Autumn Winter Coat
"Make sure people understand it will be coming..."
Theresa V.Verified
Na
Darcy Cropped Faux fur Jacket
Purchased item
Darcy Cropped Faux fur Jacket
"Awesome coat perfect for nights out"
Darrye R.Verified
No
Lucie Faux Fur Maxi Coat
Purchased item
Lucie Faux Fur Maxi Coat
"Love coat so far I haven’t worn it out yet wi..."
Annette S.Verified
Shop BEFORE the Christmas holiday. Delivery was a bit slow during the holiday.
Lucie Faux Fur Maxi Coat
Purchased item
Lucie Faux Fur Maxi Coat
"The coat did not disappoint . The quality was..."
Suzie S.Verified
Quick response. Amazing customer service.
Tilda Faux Fur Coat
Purchased item
Tilda Faux Fur Coat
"Amazing customer service!"
Brenda T.Verified
No
Marian Faux Fur Coat
Purchased item
Marian Faux Fur Coat
"Beautiful coat"
Karin H.Verified
Die Lieferung ging sehr sehr lange
Tanya Tasseled Winter Scarf
Purchased item
Tanya Tasseled Winter Scarf
"Die Lieferung ging sehr sehr lange"
Silvia A.Verified
Lieferung hat zu lange gedauert
Woven Bag XL
Purchased item
Woven Bag XL
"Lieferung hat etwas lange gedauert, aber Prod..."
Pearl P.Verified
Bad customer service and terrible quality
Henna Faux Fur Jacket
Purchased item
Henna Faux Fur Jacket
"Way smaller than pictured , much less fluffy..."
Georgina D.Verified
I contacted their customer service and they not only responded immediately, but resolved the situation in a most positive manner. Thank you Soera.
Fiona Faux Fur Coat
Purchased item
Fiona Faux Fur Coat
"Soera's faux fur coat is beautiful. The coa..."
Klaus D.Verified
Lieferung dauerte länger als angekündigt und Verpackung könnte hochwertiger sein (Karton statt Plastikbeutel).
Monica High Boots
Purchased item
Monica High Boots
"Verpackung könnte in einem Karton besser und..."
Henry G.Verified
cost of returns is prohibitive and with such poor quality its just a con trick
Rosalia Elegant Jacket with Stand Collar
Purchased item
Rosalia Elegant Jacket with Stand Collar
"very poor quality and value ......... too exp..."
Geoff P.Verified
.
Grace Faux Fur Coat
Purchased item
Grace Faux Fur Coat
"Quality not as expected but usable"
Colma F.Verified
Never arrived and have not received requested refund. One month later ? V
Alexandra Faux Fur Jacket
Purchased item
Alexandra Faux Fur Jacket
"It never arrived !!!!"
Donna F.Verified
No
Rebecca Mesh Ballet Flats
Purchased item
Rebecca Mesh Ballet Flats
"Love these! They look cute and I can still we..."
Fiene B.Verified
Nein
Monica High Boots
Purchased item
Monica High Boots
"Toll"
Carmen S.Verified
I was initially concerned about the packaging but when it arrived I was pleasantly surprised! The jacket I ordered was packaged with care.
Carla Asymmetrical Leather Jacket
Purchased item
Carla Asymmetrical Leather Jacket
"I purchased a large thinking I could use the..."
Márcia S.Verified
Parfait
Melanie Suede Bag
Purchased item
Melanie Suede Bag
"Super. Exactement ce que je voulais"
Isabel S.Verified
Atendi.ento e esclarecimento de dúvidas por email muito bom e eficiente.
Gerda Shopper Bag
Purchased item
Gerda Shopper Bag
"Muito oa qualidade, espaçosa e linda."
Ana C.Verified
Pouca qualidade
Lara Suede Bomber Jacket
Purchased item
Lara Suede Bomber Jacket
"Tecido fraco"
Rowena C.Verified
Not good quality. Returns difficult. Took ages for the item to arrive.
Kara Asymmetric Satin Mini Dress
Purchased item
Kara Asymmetric Satin Mini Dress
"It’s on its way back to china for a return. R..."
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