Since the 1st of April, I have made two suggestions to resolve this (a replacement machine or 2x LCD screens) both of which were dismissed out of hand.
Since requesting a refund the communication back from Customer Services has slowed considerably (I assume with the intent to drag this out beyond 30 days) but as my request for a full refund due to faulty machinery was well inside this, I intend to pursue this to it's fullest.