Dolly Delight ReviewsSee store reviews

My experience was very negative with your company. When I placed the order, it said I would be receiving a preview. I was assuming that was a preview of the doll colors planned making process instead what I received was email saying that it was shipping and when I contacted you, you said to wait until I received it. I received it the most important part of remembering a loved one were details about what they wore the jacket my grandmother wore in her last days was her favorite yet the color did ...

I was waiting for preview for final approval and it was sent to me over the weekend. By the time I responded they had already finalized it and shipped to me but I was not happy with the end result as it did not look like the picture and was missing a mustache. I was told to use a marker. I am having issues now returning for a refund. The state in the website that it is refundable if there are issues with approving item yet they are giving me a hard time in the emails and no refund or shipping la...