Right off the bat, that wooden business card and the personalized note written on December 25 had me as a lifelong customer. Great personalized touch. The quality of the brass feet are exemplary, just what I was looking for. I was somewhat dismayed when the first screw broke off because I had pre-drilled a hole. I must not have pre-drilled a big enough hole. Those brass screws are quite soft; it would have been nice to have had a recommendation as to what size to pre-drill as most cutting board...