The output is great - a beautiful, unique, heartfelt gift . My Mom loves it and couldn't wait to hang it on the wall. My only complaint is that there were some unexplained technical glitches in the process. I received all order-related emails without a problem, so my receipt and shipping updates were fine. However, I never received an email stating my proof was ready. Customer support responded immediately, but the proof inexplicably had some family member names changed to Spanish. They fixed it...