(1) The fabric samples convinced us that we were choosing the right shades.
(2) Pre-sales tech support was *outstanding*! Always available (even on weekends!), knowledgeable, and patient! By the time I was ready to order, I was confident that I knew what I was doing.
(3) Ordering was easy.
(4) Three days after my order, my shades shipped, and I received them 9 days after my order. Wow!
(5) Though the shades were traveling a long distance, the outer delivery box was in good shape upon arrival...