I ordered two full luggage sets and one of the large suitcases was defective upon receipt. I immediately notified the company and they agreed to cover the return and provide a replacement after several discussions. However, I had to pay the pick up cost to have their shipper, FedEx, pick up from my door as NOBL only covers returns if dropped off at the shipper’s location, even if they send a defective item. It has been two months and I have yet to receive my replacement item, which they say is still being inspected. Now that we have customs issue, I’d imagine that will be another reason for delays.