This was my first time ordering directly from the site, and unfortunately, it was a very disappointing experience. My items were marked as delivered, but it appeared the package had been returned to the warehouse. I emailed multiple times, even offering to pick up the order since I live nearby, but I never received a response.
The lack of communication and urgency from Sofia was extremely frustrating. I typically shop through Nordstrom, but after this experience, I no longer feel comfortable pu