Lonza Shoes Store review | Loox

Lonza Shoes store reviewsSee product reviews

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Dena M L.Verified
I initiated an exchange and my shoe was out of stock. I never received a refund to my account nor a store credit. I reached out and have heard nothing. Very irritated as these shoes are pretty expensive!!!!
Fiato Black
Purchased item
Fiato Black
"I paid extra to have a stressfree return and I sent the shoes back for an e..."
Nada L.Verified
Amazing styles and FAST Delivery
Adie Black
Purchased item
Adie Black
"Very Cute and comfortable"
Judith H.Verified
Always a great selection of shoes. Shipping is fast.
Antero Black
Purchased item
Antero Black
"Great shoes! The will be very good in the snow. Love Lonza shoes."
Hania E.Verified
great! very easy!
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"lots of compliments when i wear it!"
Diane T.Verified
Delivered quickly. Customer service reached out.
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"The shoes feel nice on my feet; the inside is comfortable. However, there's..."
Lan T.Verified
Good
Glissane Black
Purchased item
Glissane Black
"Comfortable"
Kathy T.Verified
It took months to figure out my problem with returning my original order. You need customer service to talk to, not just texts. Everything was computer generated. Not easy to deal with.
Puff Buckle Beige
Purchased item
Puff Buckle Beige
"The size 9 was too small and 91/2 too big. Can’t wear them, sadly for that..."
Svitlana S.Verified
wrong information given on website, totally synthetic, no genuine leather , no natural fur, want to return
Leora Black
Purchased item
Leora Black
"Hi, I m totally dissapointed with these shoes. You mentioned that it is Gen..."
Jack O.Verified
Poor costumer service
Glissane Brown
Purchased item
Glissane Brown
"Costumer service…."
Denise B.Verified
swhoe was defective liner was not secure and comes out each time I walk or take them off.
Glavine Black
Purchased item
Glavine Black
"I am a repeat customer and love the shoes (previous Purchase) and the boot..."
Linda C.Verified
Ordering was easy and shoes were delivered on the date that was provided
Fiato Black
Purchased item
Fiato Black
"Real comfort in a unique style ."
Jame A.Verified
More communication during Shipping delays.
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"Great look and fit Shipping took longer than anticipated."
Debanne M.Verified
Fast shipping!
Glissane Brown
Purchased item
Glissane Brown
"Fantastic shoes! Needed something to keep my feet warm and they did the tri..."
Tamara O.Verified
got the completely different shoe than I ordered. I asked if they could ship the correct show while the wrong shoe was being returned and they would not ship the shoe until the others showed up as returned. I didnt' want the shoe at that point but don't have a credit yet and it has been a few weeks since return.
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"I got a completely different shoe than I ordered. I didn't get any benefit..."
Marina I.Verified
Return/ exchange should be free
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"Label was ordered . Never used . Not applied for next purchase 👎. Inconveni..."
Monica G.Verified
Lot of issues with getting updates on delivery
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"Love the shoes but the color is taupe not khaki"
Sharon W.Verified
No
Fiato Black
Purchased item
Fiato Black
"The quilted style is so different along with the decorative pin that goes t..."
Melissa K.Verified
I need hwlp
Glissane Black
Purchased item
Glissane Black
"I have asked for help returning and keep not getting help. I need a return..."
Cristina D.Verified
No
Roswyn Black
Purchased item
Roswyn Black
"Super nice!"
Nataliia K.Verified
Great customer service and quick response to any questions.
Leora Black
Purchased item
Leora Black
"Love them! So soft and cozy, just what needed."
Una H.Verified
Timely delivery
Alare Black
Purchased item
Alare Black
"Very stylish and comfortable. I especially love the laces."
Min Z.Verified
I did order before it’s really good experience, so I come back, but this time I returned one shoes take almost two or three weeks still pending. I don’t know they not allowing to return
Glissane Black
Purchased item
Glissane Black
"Run far too big. But returns is difficult. So I still keep it"
Carol J.Verified
Returning an item is a hassle.
Lunelle Brown
Purchased item
Lunelle Brown
"I received the wrong color. I have been trying to return and haven’t receiv..."
Marina T.Verified
No
Leona Black
Purchased item
Leona Black
"Great comfortable and very warm shoe. Rubber thick sole definitely a plus t..."
Xiomara J.Verified
I received my shoes next day. Super fast. Loved it 😍
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"They are awesome! Warm, comfortable. Good quality. I've been looking for p..."
Rasa J.Verified
Horrible
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"Absolutely horrible service and company!il make sure that everyone knows my..."
Daina R.Verified
Returning and the exchange was very easy!
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"I really like the boots but wish you had the brown. That was my first choi..."
Sally C.Verified
great selections, fast service, what more could you ask for
Aurenne Grey
Purchased item
Aurenne Grey
"Love the boots, have arthritis in big toe bone and have trouble finding boo..."
Albina B.Verified
Wrong order received
Glavine Black
Purchased item
Glavine Black
"Received someone else’s order : sent you 2 emails . No reply"
Tiffany N.Verified
Nothing to add. Just very happy with my first pair
Vail Beige
Purchased item
Vail Beige
"The shoes came quickly after ordering. They fit great look great and super..."
Debra K.Verified
The shoes are nice but stiff. The heel is nice.
Vanessa Suede
Purchased item
Vanessa Suede
"Nice"
Mihyun K.Verified
Never disappoint
Claryn Black
Purchased item
Claryn Black
"So cute!!"
Nawal A.Verified
Costumer service very unlikely I couldn’t reach anyone on the phone I left a message and no answer
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"The policy wasn’t very clear about final sale . I hope I get my full refund..."
Edda A.Verified
Thank you :)
Glissane Black
Purchased item
Glissane Black
"Love these shoes!! They are very comfortable and so awesome looking on my f..."
Eva A.Verified
Shipping and product excellent
Glissane Black
Purchased item
Glissane Black
"Great fit. Great look."
Ufaq T.Verified
Prompt delivery, good customer service
Puff Buckle Beige
Purchased item
Puff Buckle Beige
"Amazing quality and a very well made shoe!"
Luda G.Verified
Very happy to have them
Fiato Grey
Purchased item
Fiato Grey
"very comfortable and very warm"
Ashley D.Verified
My order was wrong and no one has responded to my email
Sorrelle Brown
Purchased item
Sorrelle Brown
"My order was wrong I ordered the brown color but received the black ones"
Hua Ping L.Verified
I ordered in Dec 2025, but my item wasn’t shipped until Feb 2, 2026 (per UPS). I followed up multiple times during the delay and still got no clear explanation. Now I’m told an exchange can’t be done for free, even after this unreasonable fulfillment delay. The long wait, poor communication, and extra exchange cost made the whole experience extremely frustrating and unacceptable.
Glissane Black
Purchased item
Glissane Black
"I ordered this item in Dec 2025, but my item wasn’t shipped until Feb 2, 20..."
Alecia R.Verified
very disappointed in the shoes I haven't ordered. will not recommend
Free Returns & Exchanges
Purchased item
Free Returns & Exchanges
"Shoes are very heavy. I am can not wear shoes that are heavy. I ordered the..."
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