The shipping took too long. My first order was lost then it took a while to get a tracking number. The reps responding to the emails were nice though some responses just seemed scripted which prompted another email from me. I know this isn’t a large business like Amazon, but customers are used to quick deliveries. Taking almost a month to deliver a pair of shoes isn’t acceptable anymore. I won’t be ordering online again but I’d definitely buy them again in a heartbeat if sold in stores.