Initially I had a qp of Gorilla Glue missing from my order. I sent a very frustrated and nasty email to sales and they responded immediately. They handled the issue without making me feel like I was running game or I was being shiesty. Then they immediately sent out my missing order with overnight delivery! I'm so grateful for their level of customer service that I have placed another order! Everything I've ordered has been fresh, double sealed, has great nose, with top tier quality.