Monica S.Verified
I received a pair of colored contacts where one lens was visibly lighter than the other. The difference was obvious in photos and in person. Instead of acknowledging a manufacturing inconsistency, customer service tried to claim there was “no noticeable color difference” and even blamed it on my “pupil color,” which makes no sense since pupils don’t have color. That alone showed a lack of basic product knowledge.
It took multiple emails of back and forth just to get them to agree to replace the
Purchased item
Bamboo Green Colored Contact Lenses
"I received a pair of colored contacts where o..."