I've already written several reviews and filed a "complaint." First, the promised gift was forgotten. This was resolved promptly, but I am VERY disappointed with the gift. A €11 pencil sketchbook while buying €220 worth of alcohol markers. It's a very strange gift because you can't use it with your purchase, so I have no use for it. Online, you see people with gifts worth €70, and after sending an email to complain, they give you a 10% discount code to "make up" for it. You can find that code an