Their return policy is inflexible—opened or lightly used items aren’t accepted back, even in near-new condition—and this isn’t clearly disclosed at checkout. For a high-priced item, the lack of transparency is concerning. Despite the overwhelmingly positive reviews, my experience didn’t align with the marketing claims. Both the suggested age range and customer satisfaction seem overstated. Buyers should proceed with caution, particularly if purchasing for a younger toddler.