I am reaching out to confirm the cancellation of my subscription. Last month, I used the 'pause' feature, assuming the account would remain paused indefinitely until I manually reactivated it. I was surprised to see it auto-renewed today without my input.
While I understand this was likely in the fine print, treating a 'pause' as a simple 'skip one month' without requiring the customer to actively unpause feels misleading. Because I want full control over my billing and don't want to worry abou