For the most part the experience was good. After I placed the order I decided to change the frame choice which was accommodated nicely. I then needed it to be shipped to a different mailing address than was on the original order. I emailed the change and received conformation of the email and the change. However, the change didn't get made and it was shipped to the wrong address. I would have been nice to communicate with a phone call than through email. Love the canvas, it's beautiful.