The ordering process was simple. I immediately reported an issue with my order upon opening the box and received a follow up email that was not really helfpful. I replied to the email and did not recieve a response. Inhave however received automated emails today asking for feedback on the product. The box is beautiful. I love the concept and the quality.ofnthebitems we tecueved looks great. My husband was excited opening it. Unfortunately it was missing the bottle of bitters so we have been unable to makemor.tsste.the drink itself.