Ordered two bracelets, received one wrong product, couldnโt raise a return within ONE HOUR because the โwindow was closedโ, and then customer care proceeded to raise multiple WRONG exchange and return requests - even for items I received correctly.
Spent half a working day explaining the same issue again and again, with no clear emails, muffled calls, and calls being cut abruptly.
This is careless, chaotic, and exhausting.
Choosing peace over chasing customer support any further, but this is