Made a pickup order, boots ran big, went in to exchange em, got a pair that fit, tried on on that got stuck when takin it off. Staff said it'd get better as I brake em in but when I tried both of them on at home, one came off easy, the other one was a struggle to get off. the inside lining of the right boot was loose, making my foot get stuck in the boot. I had to go back to the store a couple of times. Staff was helpful. Got a Lil attitude from the last lady I spoke with. got different boots.