I really wish customer service would have taken care of my issue better. Especially if they have "our nicotine delivery is different" that they know of... It would of been nice to have it stated and guide buyers towards the right choice. Then again, the pouches I ordered could just be "off" a bit.... but either way, whether its zyn, on, velo, etc, the Alps I got were way way off from 6mg I feel, they were maybe a 3mg at best "in my opinion". The flavor, soft pouch, and aroma were AMAZING.