I placed an order at the end of November and paid straight away. The purchase was intended as a Christmas gift, so timing mattered.
The parcel was not delivered, but I did not receive any proactive notification from the webshop explaining that delivery had failed or that the address needed clarification. I only found out something was wrong after contacting customer service multiple times myself to ask for an update. At that point I was told the delivery had been unsuccessful and that the parce