Olivia H.
The package was damaged and it also took 2 extra weeks to receive the items. They were late. I would like to return.
Purchased item
Rustic Floating Shelves
"Our package arrived damaged and both wood she..."
Urbandi store reviewsSee product reviews
Arezou G.
Item took much longer to ship than described. Installation instruction are vague, confusing, and not helpful.
Purchased item
Modern 3" Thick Floating Shelves
"Shelves look beautiful. However, the installa..."
Marshall K.
User friendly web site
Excellent communication after order
Great protective packaging
Purchased item
Maple Floating Shelves
"Easy process to order
High quality maple came..."
George W.
3 stars
Purchased item
Rustic Mantels
"Overall the mantel is nice. It did have a cr..."
Jennifer S.
Subpar customer service, poor quality, lo g wait times with no urgency
Purchased item
White Oak Fireplace Mantel
"Putting out a more quality product after maki..."
Diego S.
Excellent experience with Urbandi. From the first contact, they were professional, responsive, and detail-oriented. They delivered on time and handled everything with responsibility and care. The floating shelves in my family room look amazing, solid, perfectly aligned, and beautifully finished. The installation was clean and precise. Great craftsmanship and outstanding customer service. Highly recommended.
Purchased item
Rustic Floating Shelves
"From the very first contact, they demonstrate..."
Mark N.
Ordering was easy and communication throughout the process was excellent.
Purchased item
Distressed 3" Thick Floating Shelves
"Shelves are of good quality and installation..."
Jennifer C.
Fantastic!! Would highly recommend.
Purchased item
Distressed Mantels
"Customer service was fantastic with status up..."
Anjani A.
Love it
Purchased item
Modern 3" Thick Floating Shelves
"Great customer service awesome product love i..."
Mathew P.
I need a replacement
Purchased item
Distressed Mantels
"The side is cracked. Disappointed"
William B.
This company is the BEST! Love their products.
Purchased item
Distressed Mantels
"Ordered the 60 x 6 x 6 inch Provincial distre..."
Harrison R.
The customer service was unavailable. The live chat didn't work. We couldn't find a number to call.
Purchased item
Walnut Floating Shelves
"The shelves are pretty and feel solid but I h..."
Paul Y.
Thanks for updates throughout the whole process. As they say, good things come to those who wait.
Purchased item
Walnut Floating Shelves
"These are now a treasured centerpiece of our..."
Ingeborg K.
My board was really late with no communication. I had to reach out but then received my board within a few days.
Purchased item
White Oak Cutting Boards
"Love my board and being able to personalize i..."
David E.
Pretty good! It took a while for the order to arrive but that's ok. I liked that they're handmade and made in the United States. I needed a good quality handmade looking product and these guys did well with that so they earned my business. I'll be back again for sure and recommend them to others.
Purchased item
Rustic Shelves with Brackets
"Overall they're great. Very nice shelves. The..."
Heather E.
Great experience! I highly recommend!
Purchased item
Rustic Shelves with Brackets
"Love these shelves! Great quality and they ar..."
Cheryl A.
Not at this time.
Purchased item
Ash Floating Shelves
"I love the product. Iwas happy after making..."
Julie L.
The installation process wasn't as I expected.
Purchased item
Modern 3" Thick Floating Shelves
"The shelves arrived without instructions or h..."
Debbie C.
Also, very good customer service.
Purchased item
Modern 3" Thick Floating Shelves
"Have ordered two Modern Oak Floating Shelves..."
Connie Z.
Shipping is slow but understandable if they are hand crafted, which I thought they were.
Purchased item
Rustic Mantels
"Love my mantle and I’m excited to get the mat..."
Krithika S.
Very happy with the mantel
Purchased item
Rustic Mantels
"Love the mantle we got from urbandi!"
Deborah B.
It took a while to receive
Purchased item
Distressed 3" Thick Floating Shelves
"Just received."
Eva M.
Great customer service
Purchased item
Color Samples for Pine Products
"Very good sample pack! Makes the decision eas..."
Lisa S.
Easy to order and they did a great job communicating the status of my order.
Purchased item
Rustic Floating Shelves
"We love these high quality shelves. They are..."
Heather P.
Worth it. There was a bit of delay but understandable for a smaller business. It was worth the little extra wait. It was nice to not have to dj the staining project ourselves.
Purchased item
Rustic Shelves with Brackets
"Beautiful. We like them very much and will be..."
Tommy B.
While preparation and shipping didn’t take long in my opinion, it was nice for them to get ahead of any potential concern by emailing me that the order was taking longer than they expected. I understand it doesn’t make sense to stain too many items before they are ordered. I imagine this is what prompted the message.
Purchased item
Rustic Square Floating Shelves
"Love this shelf! It arrived well packaged wit..."
Michael R.
Na
Purchased item
Rustic Mantels
"New Build."
Richard K.
I was excited when I placed my order. I hope the product is as promised. I plan on using 32 feet of floating shelf.
Purchased item
Color Samples for Pine Products
"The sample colors are consistent on the block..."
Matthew K.
Delays on delivery and too many emails asking for a review.
Purchased item
Walnut Shelves with Brackets
"Great size and finished quality."
Laurie S.
The order took 3 weeks for processing before it was prepared for shipping. Once shipped, it arrived very quickly
Purchased item
Rustic Floating Shelves
"Great quality and simple to install"
Julia F.
They sent genetic automated messages saying the same thing.
Purchased item
Rustic Floating Shelves
"I felt the website wasn’t truly honest about..."
Lori D.
No
Purchased item
Rustic Floating Shelves
"Beautiful. Well made."
Barbara S.
No
Purchased item
Rustic Mantels
"We love our new mantle. Excellent quality an..."
Sandi D.
Shipping took longer than expected but overall experience was easy and no issues
Purchased item
Modern 3" Thick Floating Shelves
"Shipping wasn’t as quick as it said but we we..."
Angellic S.
Beautiful craftsmanship
Purchased item
Modern 3" Thick Floating Shelves
"Beautiful shelves excited to get them install..."
Christopher H.
All good.
Purchased item
Distressed 3" Thick Floating Shelves
"Thank you!"
Christopher D.
Easy ordering and very communicative about delays due to a holiday during production.
Purchased item
Rustic Floating Shelves
"The shelves and mantle are wonderful! They ar..."
Jeff P.
Ordering was easy and shipping time acceptable, especially since the mantels are made to order.
Purchased item
Rustic Mantels
"We ordered this mantel as part of a gas firep..."
Linda F.
Communication was very good but as stated the process was much longer than expected I wish I had known from the start how long it would take to receive the product
Purchased item
White Oak Floating Shelves
"We are extremely happy with our shelves the w..."
Michael S.
Nope
Purchased item
Rustic Floating Shelves
"Shelves are high quality, sturdy, and easy to..."
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