I didn’t receive this necklace. I contacted customer support, and they asked me to provide a photo of the items I received. I sent a photo showing that the necklace was missing from the parcel. After I provided the photo, they have been ignoring me for two weeks. I keep writing and asking if they will send the necklace, but I get no reply. I even created a new ticket, and again they asked for a photo. After sending it — silence. The service is terrible, I never received the item, and the money w