Julia R.Verified
Overall great experience. Should come with link to video to assemble - made it a bit challenging.
Purchased item
T7PRO Full Suspension Mountain E-bike
"Great bike overall. Need to bring to shop to..."
VITILAN EBIKE store reviewsSee product reviews
Larry F.Verified
was very easy to order and came in about 5 days the box was smashed on one side but the only damage seemed to be the chain guard on front sprocket was bent a little but i was able to straighten it out.
Purchased item
T7PRO Full Suspension Mountain E-bike
"ive only put 25 miles on it so far i love the..."
Michael; R.Verified
Good communication. Well built bike!
Purchased item
Rear Rack + Rear Tail Light (for T7)
"Great bike! Looks bad to the bone. Lots of po..."
Eric L.Verified
Although you can't call and talk to someone, which I would prefer. Customer service is very responsive in messaging you back and being through with details. Thank You for supporting your product!
Purchased item
VITILAN Ebike 48V 750W Brushless Motor Controller Series
"Customer service very helpful on making sure..."
Craig L.Verified
Great
Purchased item
VITILAN Large Basket Front and Rear Hanging Bike Basket Bicycle Bag Cargo Rack for U7/U3
"Great"
Gerald S.Verified
Enjoy our U7’s
Purchased item
Vitilan S2+ Upgrade Display
"Long delivery time.
Original display failed..."
Jacob M.Verified
Awesome product. Very honest company
Purchased item
Shipping Protection
"Braking wire was a little messed upon deliver..."
Pamela S.Verified
Very easy to order.
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"We are enjoying our bikes."
Roger D.Verified
Good seller prompt shipment
Purchased item
Ebike Brake Pads For U7&I7 PRO
"Unfortunstely the brakes still.dont work when..."
Rick W.Verified
The purchase process was super easy, I had a question and customer service was great.
Purchased item
Vitilan H5 Dual Motor Fat Tire Electric Bike
"I really like this bike, it's well made and r..."
Brian N.Verified
Customer service was fantastic!!
Purchased item
Shipping Protection
"Bike was just as described and shipped in per..."
Shane N.Verified
Fast shipping and excellent customer service
Purchased item
BMX Stem for I7PRO Folding Ebikes
"Perfect fit for the lectric XP4"
Ikomang K.Verified
Easy to click and you spend your money
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"Good bike nice to ride"
Fletcher J.Verified
Very easy purchase and extremely fast shipping
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"This is the second Vitilan bike I have owned...."
Gregory M.Verified
Hassle free
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Impressive quality. Pulls hard . I have 3 v3..."
Wesley W.Verified
Just got my H5, so not much to say for its performance at this time. Had a bit of an issue unpacking as the front wheel got stuck on the crank and would not come off very easily. Had to release the air from the tire to allow enough wiggle room to free the crank from the spikes. Other than that, was pretty straight forward. Really liked the look and feel of the bike once assembled.
Purchased item
Shipping Protection
"I guess the assurance of having shipping prot..."
Jordan D.Verified
After placing my email they had me confirm via email the model of my bike to ensure I wasn't mistakenly purchasing the wrong item. I appreciated that.
Purchased item
BMX Stem for I7PRO Folding Ebikes
"No regrets. It did not ship with instructions..."
Gary R.Verified
I’m gonna give you a four only reason is too many choices LOL. 5 STARS ALL DAY LONG THANKS GARY
Purchased item
T7PRO Full Suspension Mountain E-bike
"Everything I was looking for so far so good y..."
Ronald B.Verified
Arrived on time.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"Exactly as described."
Ricardo C.Verified
Very satisfied. They made sure the fitment was correct.
Purchased item
V3 Series Power Swappable Ebike Battery
"It's working fine right now.
Expensive part."
William H.Verified
Na
Purchased item
Shipping Protection
"Terrible"
Khalid E.Verified
Terrible.....I send pics U confirm and still sent the wrong product....I AM HIGHLY DISSAPOINTED
Purchased item
Battery charger
"U sent the wrong charger when I clearly sent..."
Carl V.Verified
They were helpful and patient. They promptly answered my questions about the bike. Buying the bike was easy and I received it soon after I purchased it online.
Purchased item
Mountain Cycling Helmet
"The eye protection/windscreen is a nice touch..."
Stewart P.Verified
Very good product but the communication back and forth takes too long. I would recommend everyone who owns one of these bikes to join the Facebook page for Vitilan bikes. I was able to solve a few issues very quickly because of all the members that chimed in.
Purchased item
U7 Step-thru Foldable Fat Tire Electric Bike
"Took awhile to get our helmets but they final..."
Nathan B.Verified
The best!!!@
Purchased item
VITILAN Ebike 48V 750W Brushless Motor Controller Series
"Great service"
Jon M.Verified
It seemed like they didn't order the rack until I inquired about it after 10 days of waiting. Then they decided to order it. After they ordered it. It was but only 5 days until I received it.
Purchased item
Rear Rack + Rear Tail Light (for T7)
"The rack is built sturdy and fits well. It wo..."
Mike T.Verified
Pleasant
Purchased item
VITILAN Special products url - make up the price difference, shipping fee, designated product fee
"Great product. V 3 Eletricity. Bike. Great..."
Pam S.Verified
Easy process.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"We ordered a pair of bikes, and they arrived..."
Max A.Verified
Initially I was given a hard time over the correct part.. and it delayed the shipment for about 3 weeks. It would have been nicer to have sum more helpful assistance as I had to beg for the part
Purchased item
Thumb throttle
"The throttle worked great.. I now have an awe..."
Damon B.Verified
Excellent service highly recommended.
Purchased item
VITILAN Ebike 48V 750W Brushless Motor Core for V3(13AH）and U7 Ebike 2.0 (20AH)
"Perfect fit thanks for getting me back on the..."
Zion S.Verified
Great customer service.The the bike performs at a very high level.
Purchased item
T7 Full Suspension Mountain E-bike
"My only issue is the size of the front fork p..."
Ismael R.Verified
Shopping was fast and easy
Purchased item
V3 2.0 Folding Fat Tires Adult All Terrain Electric Bike
"The e-bike arrived well packaged. It took me..."
Clement S.Verified
Love it
Purchased item
T7 Extension seatpost
"Love it"
Brent G.Verified
everything went good from order to delivery.
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"It is a very solid bike i def. would order it..."
Thomas F.Verified
?
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"It’s better than I expected. Love it"
Tyron M.Verified
Vitilan is very responsive and the experience has been great. The only feedback is, when they send you the rear rack and tail light, it would be nice if they send you the instructions on install.
Purchased item
T7 Full Suspension Mountain E-bike
"This bike is pretty awesome!! The quality of..."
George H.Verified
It was as easy as select one and be done
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"I have not had a chance to take mine out, but..."
Jeffrey T.Verified
Easy to order, shipping time was as expected, box was in terrible condition with a massive taped up hole but the bike itself was packaged in such a way that protected it from any damage
Purchased item
I7 Pro Folding Full Suspension Electric Bike
"High quality components, plenty of speed and..."
Lafrantz O.Verified
Fast delivery fits perfectly looks great
Purchased item
BMX Stem for I7PRO Folding Ebikes
"Fits well looks good"
David H.Verified
Vitilan’s website makes shopping easy. I have been very pleased with the company overall.
Purchased item
V3 Series Power Swappable Ebike Battery
"The battery arrived in perfect condition. It..."
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