Story In Steel Store review | Loox

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Josh G.Verified
Complete hassle dealing with lack of customer service. There was no place to upload photos, then had to submit photos 3 different times. No response from customer service on emails I sent (no phone number available to call). Only response I received was after I submitted a bad review in comments on a social media post. Didn’t receive my second picture. Has been an absolute terrible experience dealing with this company
Test Shopminds
Purchased item
Test Shopminds
"I only received one of the two pictures I ord..."
Tracie S.Verified
THANK YOU!
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"“Sherlock” was a Secret Santa gift for my cou..."
Madeline P.Verified
I appreciate the detail in the packaging, knowing it was shipped safely.
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"My daughter is an artist herself and was in l..."
Janice P.Verified
Loved the communication and that it came right before Christmas!
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"My granddaughter won State with her team for..."
Jan D.Verified
Response to inquiries takes too long
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"It is a gift for someone. I’m hoping they fin..."
Amanda N.Verified
Communication was unpredictable. And ultimately, the design that arrived, was NOT THE SAME AS I APROVED
Test Shopminds
Purchased item
Test Shopminds
"Looks different from what I approved! Very di..."
Bob Y.Verified
Very happy with this!
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"Excellent! Very high quality!"
Eric D.Verified
.
Test Shopminds
Purchased item
Test Shopminds
"."
Ray N.Verified
All is great!
Personalized Texas Monogram
Purchased item
Personalized Texas Monogram
"It's a beautiful art work! My bro loves it"
Ricardo M.Verified
N/A
Wedding Anniversary Metal Portrait
Purchased item
Wedding Anniversary Metal Portrait
"Very well done. The time to deliver was long..."
Garrett W.Verified
Na
Wedding Anniversary Metal Portrait
Purchased item
Wedding Anniversary Metal Portrait
"Love the detail"
Derek P.Verified
Great
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Looks great loved it"
Gerald K.Verified
Excellent picture we love it.
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"This gift was the highlight of our Christmas...."
Rick S.Verified
The work was completed on time and was even better than expected! Very easy process.
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Your work was very impactful and has created..."
Marie B.Verified
Thank you
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"It turned out perfect!"
George D.Verified
You may it so easy. You sent the proof very quickly. I even got these in time for my wife's CHRISTmas!
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"These are beautiful! You truly captured our p..."
Mari L.Verified
Easy to order and delivered on time
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Had art made of my son’s dogs as a Christmas..."
Amber M.Verified
Got notifications on progress in a timely manner
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Looks just like our dog"
Stacey K.Verified
Better ways to contact when an immediate issue arises. 7.5 hours to hang before breaking and no one to contact about a replacement except through email. You need a better system. No one wants email as the only option to make contact.
Portrait Backboard
Purchased item
Portrait Backboard
"We lost our dog right before Thanksgiving and..."
Aiden (nana) D.Verified
I think its a beautiful art piece but way over priced
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"I got this using a picture of my daughter and..."
Jerry J.Verified
Do better with turn around time as this consistently seems like a customer complaint I am seeing.
Sign Hardware Kit
Purchased item
Sign Hardware Kit
"Service: Their turnaround time on production..."
Gina D.Verified
!
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"Product was an excellent example of the photo..."
Yiqin Z.Verified
Good customer service
Wedding Anniversary Metal Portrait
Purchased item
Wedding Anniversary Metal Portrait
"Good quality and very good end product. Thank..."
Lysha F.Verified
Fast shipping! Great communication! And great design!
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Great gift idea she loved it!"
Mark B.Verified
Site is easy to use.
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"Received it yesterday. Put it together and wr..."
Debra V.Verified
Just wanted to let you know the portrait is amazing!
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"This was a very special gift for our 9 yr old..."
Paul P.Verified
N/A
Personalized Campfire Monogram
Purchased item
Personalized Campfire Monogram
"Art work is great, business is terrible, unab..."
Antonio L.Verified
Great art
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"The art work is fabulous. The shipping was co..."
James G.Verified
All good
Personalized Golf Monogram
Purchased item
Personalized Golf Monogram
"Great job thank you"
Vicki K.Verified
Thank you
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Private"
Marnelle L.Verified
Very clear directions and updates all along the way.
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"It came out just like the picture. My family..."
Leroy S.Verified
Thank you
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"Very nice artwork and captured a moment in ti..."
Amy B.Verified
Everything was fine. Nothing exceptional. The completion and shipping of my piece in particular took longer than the 15 days.
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"I think it is tacky that the piece has "story..."
Bev L.Verified
Quick response when reaching out to customer service
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"A beautiful piece of art that made a perfect..."
William A.Verified
Nope
Custom Metal Portrait
Purchased item
Custom Metal Portrait
"Original and interesting! Recommended!"
Casey L.Verified
Awesome
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Incredible design"
Jessica P.Verified
It’s was all around great!
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Absolutely amazing piece of art! Stunning!"
Murray T.Verified
Great customer service top notch. Highly will recommend
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"All art pieces look great will be a great add..."
Corey O.Verified
Love it!
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Love it!"
Cathy J.Verified
Every thing was great
Custom Pet Metal Portrait
Purchased item
Custom Pet Metal Portrait
"Absolutely love it"
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