I sent an email with a question on May 7, 2025.
I received my items on May 12, 2025.
I received a reply to my email on May 13, 2025.
Customer care can be improved. In the past they replied in 24 hours.
I do not suggest doing what I did and ordering the product before they reply. -- It's a bad habit and a whole lot of trouble might have went down. Their product saved the situation.