The product itself is excellent—I genuinely love it and think it’s a great product.
Unfortunately, the customer service is among the worst I’ve experienced. When I raised a complaint, there was no empathy, understanding, or genuine effort to resolve the issue. The experience left me feeling like customer satisfaction simply wasn’t a priority.
Because of the poor customer service alone, I won’t be a returning customer and can’t recommend this company to others, despite how good the product is.