I bought my first bag at PDX. My backpack carry-on that I was using just ripped open outside of security. I found a Portland Gear kiosk and chatted with the sales person. She helped me pick out a bag and was helpful when I transferred all my belongings into the new bag. Great bag. Great service! Later on, after lots of use, I had a zipper issue. Portland Gear rectified it immediately. It was a really great experience!